Front Desk & Guest Experience Specialist

City University Malaysia; Petaling Jaya; On-site; MYR 20,000 - 27,000; Full time

Benefits offered by this job

Friendly work environment

On-site work

Job summary

City University Malaysia is seeking a receptionist to handle front-desk duties and support administrative tasks. You will answer calls, greet visitors, manage mail and couriers, and assist with various office duties in a professional environment.

The ideal candidate has a background in business administration or related field and 1–2 years of relevant experience. The role requires good communication, a friendly attitude, and proficiency in MS Office.

Qualifications

• SPM, STPM, Certificate or Diploma in Business Administration, Office Management, Customer Service or related field.
• 1-2 years of reception/front desk/customer service/admin experience is advantageous.
• Good communication and interpersonal skills with a friendly and professional attitude.
• Proficient in Word, Excel, and Outlook.

Responsibilities

• Answer incoming calls on multi-line phones and route to the right person.
• Take messages when respective person is away.
• Greet visitors and direct VIP guests to their destination.
• Attend walk-in customers, contractors or supplier queries at the reception desk.
• Sort and handle incoming/outgoing mail and couriers; log registers.
• Monitor daily dispatch pick-up arrangements and update logs.
• Perform data entry and other general admin tasks.
• Maintain a clean, professional reception area.
• Update extension list and staff movement information (MC/Absent/Resign/Transfer).
• Train and guide junior receptionist on work ethics and desk criteria.
• Liaise with other departments to resolve customer inquiries.
• Assist in documentation filing and updating records.

Skills

Customer service

Communication

Multitasking

Interpersonal skills

Professional attitude

Education

SPM/STPM/Certificate/Diploma in Business Administration

Tools

MS Office

Job description

City University Malaysia is seeking a receptionist to handle front-desk duties and support administrative tasks. You will answer calls, greet visitors, manage mail and couriers, and assist with various office duties in a professional environment.

The ideal candidate has a background in business administration or related field and 1–2 years of relevant experience. The role requires good communication, a friendly attitude, and proficiency in MS Office.