Front Desk & Visitor Experience Lead

C&W SERVICES (S) PTE. LTD.; Kuala Lumpur; On-site; MYR 36,000 - 51,000; Full time

Job summary

Cushman & Wakefield in Kuala Lumpur seeks a professional receptionist to be the first point of contact for visitors and staff. You will greet guests, manage calls, coordinate room bookings, and handle admin duties to ensure a seamless workplace experience.

The role emphasizes excellent communication, organization, and the ability to work in a fast-paced environment. Experience in hospitality or vendor coordination is preferred, with proficiency in Outlook, Word, and Excel essential.

Qualifications

• Minimum of 2 years of reception, hospitality, and/or vendor coordination experience.
• 2 years of experience in face-to-face interaction with customers preferred.
• A pleasant phone voice and excellent verbal and written communication skills a must
• Organization and attention to detail required
• Must be able to work in a fast paced, high volume environment
• Proven computer experience essential including proficiency in Outlook, Word and Excel required

Responsibilities

• Serve as the first point of contact for visitors, clients, vendors, and employees, ensuring a professional and welcoming experience.
• Greet, assist, and direct visitors to the appropriate contacts or meeting locations.
• Manage incoming calls, screen inquiries, route calls, and take detailed messages when required.
• Maintain visitor registration processes, issue visitor badges, and ensure accurate visitor records.
• Deliver an exceptional workplace and guest experience through professional customer service.
• Coordinate meeting room bookings, visitor arrangements, and workplace logistics.
• Support the planning and coordination of events, catering, and ad hoc workplace requests.
• Provide administrative support, including document handling, office coordination, and supply management.
• Maintain reception, conference rooms, and guest areas to a high professional standard.
• Coordinate facilities-related requests with building management, vendors, and service providers.
• Act as a liaison between clients, building management, and third-party vendors to resolve workplace issues.
• Provide travel and transportation assistance for visitors and employees as needed.
• Ensure compliance with company policies, safety standards, and security procedures.

Skills

Reception

Customer service

Communication

MS Office

Tools

Outlook

Word

Excel

Job description

Cushman & Wakefield in Kuala Lumpur seeks a professional receptionist to be the first point of contact for visitors and staff. You will greet guests, manage calls, coordinate room bookings, and handle admin duties to ensure a seamless workplace experience.

The role emphasizes excellent communication, organization, and the ability to work in a fast-paced environment. Experience in hospitality or vendor coordination is preferred, with proficiency in Outlook, Word, and Excel essential.