Front Desk & Guest Experience Specialist

Winfast Corporation Sdn Bhd; Kuantan; On-site; MYR 28,000 - 39,000; Full time

Job summary

Winfast Corporation Sdn Bhd, based in Kuantan, Malaysia, is seeking a friendly front desk associate to handle guest enquiries, calls and reservations. You will welcome guests and provide professional customer service at the reception.

Responsibilities include check-in/check-out support, managing booking records, coordinating with housekeeping, and maintaining accurate records while safeguarding guest information. A neat, organised front office is essential.

Responsibilities

• Attend to guest enquiries, telephone calls, WhatsApp messages and reservations
• Handle guest check-in and check-out procedures
• Manage booking records, room availability and payment collections
• Welcome guests and provide professional customer service
• Attend to guest requests, complaints and feedback
• Coordinate with housekeeping and maintenance to ensure rooms and facilities are clean and ready for guests
• Maintain proper records, reports and documentation
• Ensure the front office and reception area are clean, tidy and organised
• Safeguard company property and maintain confidentiality of guest information

Job description

Winfast Corporation Sdn Bhd, based in Kuantan, Malaysia, is seeking a friendly front desk associate to handle guest enquiries, calls and reservations. You will welcome guests and provide professional customer service at the reception.

Responsibilities include check-in/check-out support, managing booking records, coordinating with housekeeping, and maintaining accurate records while safeguarding guest information. A neat, organised front office is essential.