Front Desk Guest Experience Specialist

J Hotel by Dorsett; Kuala Lumpur; On-site; MYR 25,000 - 38,000; Full time

Job summary

J Hotel by Dorsett is seeking a Front Desk Associate to greet guests, handle check-in/out, and provide information with a courteous and professional demeanor. You will assist guests with enquiries, register them, manage keys and messages, and ensure folios are entered accurately in the system.

The role requires polite, proactive service and the ability to maintain a tranquil Front Desk environment while answering calls and handling reservations as laid out in the operations manual.

Qualifications

• Front desk staff manage guest check-in/check-out, enquiries and information provision.
• Polite, courteous and professional service at all times.

Responsibilities

• Attend to guests at the Front Desk promptly, cordially and with a smile.
• Register guests and handle enquiries, keys, messages and related matters.
• Enter all guest folios into the computer accurately and promptly.
• Answer telephone calls clearly and courteously.
• Take room reservations efficiently as per the reservations manual.
• Maintain a tranquil atmosphere at the Front Desk.
• Be aware of room availability and strive to maximize occupancy.

Skills

Customer service

Professionalism

Communication

Job description

J Hotel by Dorsett is seeking a Front Desk Associate to greet guests, handle check-in/out, and provide information with a courteous and professional demeanor. You will assist guests with enquiries, register them, manage keys and messages, and ensure folios are entered accurately in the system.

The role requires polite, proactive service and the ability to maintain a tranquil Front Desk environment while answering calls and handling reservations as laid out in the operations manual.