Front Desk Guest Experience Specialist

Renaissance Hotels; Kuala Lumpur; On-site; MYR 28,000 - 39,000; Full time

Job summary

Renaissance Hotels in Kuala Lumpur seeks a Guest Experience Expert to ensure smooth check-in and check-out and deliver memorable service. You will move through the front of house, assist guests, process transactions, and help create a standout stay.

You will handle guest requests, complete reports, and share local highlights. The role emphasizes professional appearance, confidentiality, and a proactive, hands-on approach to daily hotel operations.

Qualifications

• High school diploma or GED required.
• No related work experience required.
• Strong guest-service orientation.

Responsibilities

• Assist guests with check-in and check-out.
• Address guest requests and inquiries.
• Prepare reports and contribute to daily operations.
• Highlight local area attractions to guests.

Skills

Customer service

Communication skills

Education

High school diploma or GED

Job description

Renaissance Hotels in Kuala Lumpur seeks a Guest Experience Expert to ensure smooth check-in and check-out and deliver memorable service. You will move through the front of house, assist guests, process transactions, and help create a standout stay.

You will handle guest requests, complete reports, and share local highlights. The role emphasizes professional appearance, confidentiality, and a proactive, hands-on approach to daily hotel operations.