Hotel Front Desk Concierge & Guest Services

Clouds Hotel Sdn Bhd; Penang; On-site; MYR 22,000 - 36,000; Full time

Job summary

Clouds Hotel Sdn Bhd is seeking a front office professional to handle reception and related administration duties. You will promptly respond to inquiries, process check-ins and check-outs, and manage OTA bookings efficiently.

Ideal candidates will be knowledgeable about hotel services, rates, and promotions, while keeping the front office tidy and well-organized. The role involves handling guest requests and escalating issues as needed to management.

Qualifications

• Experience in front desk or customer service preferred.

Responsibilities

• Handle front office reception and administration duties.
• Respond promptly to inquiries, requests, and complaints by call or face-to-face.
• Check in: register and assign rooms with complete guest information.
• Check out: process departures according to SOP.
• Monitor and manage OTA bookings.
• Oversee arrival/departure checklists.
• Manage front office cashiering.
• Address guest requests/complaints and escalate when needed.
• Maintain knowledge of rooms, rates, promotions, facilities and services.
• Ensure front office area remains clean and orderly.

Skills

Customer service

Communication

Multitasking

Job description

Clouds Hotel Sdn Bhd is seeking a front office professional to handle reception and related administration duties. You will promptly respond to inquiries, process check-ins and check-outs, and manage OTA bookings efficiently.

Ideal candidates will be knowledgeable about hotel services, rates, and promotions, while keeping the front office tidy and well-organized. The role involves handling guest requests and escalating issues as needed to management.