Front Desk Assistant

SB Plus Sdn Bhd; Petaling Jaya; On-site; MYR 28,000 - 39,000; Full time

Job summary

Sleepy Bear, a Malaysia-based vacation rental management company, is hiring a Mandarin-speaking Front Desk Assistant in Petaling Jaya. You will handle check-ins/outs, bookings, guest inquiries via chat and calls, and assist with guest issues to ensure a smooth stay.

The role emphasizes guest communication, attention to detail, and independent task ownership. Working 9-hour shifts (10:00–22:00) across six days with weekends and public holidays busiest; opportunities for promotion are stated in

Qualifications

• Great communication, task organisation and problem solving skills.
• Friendliness and patience with guests.
• Strong attention to detail.
• Ability to work independently and to take responsibility for tasks.
• Quick response to mobile messages.

Responsibilities

• Assist guests on check-in and check-out.
• Assist walk in guest in making bookings.
• Answering and responding to guest/tenant enquiries on chat and calls.
• Assisting guests and troubleshooting the issues they face during their stay.
• Communicating with guests regarding check in, bookings related matter and etc.
• Administration.
• Rooms audit after housekeeping to ensure all rooms are ready for check-in.
• Ad-hoc tasks assigns by superior.

Skills

Communication

Organization

Problem solving

Customer friendliness

Attention to detail

Independent work

Responsive to messages

Multilingual (Eng/Mandarin/Bahasa)

Job description

Sleepy Bear is one of Malaysia's pioneering and fastest-growing vacation rental management companies. Since 2025, we've been helping property investors unlock value through renovation, unit styling, and full short-stay rental management. Our partners include prestige property developers and investors across Malaysia.

With a team of 40 and counting, we're now entering a new chapter: rebranding, redesigning guest experiences, and elevating the lifestyle rental industry. Check us out at sleepybearpm.com.

THE PERFECT FIT :

• Assist guests on check-in and check-out
• Assist walk in guest in making bookings
• Answering and responding to guest/tenant enquiries on chat and calls
• Assisting guests and troubleshooting the issues they face during their stay
• Communicating with guests regarding check in, bookings related matter and etc
• Administration
• Rooms audit after housekeeping to ensure all rooms are ready for check-in.
• Ad-hoc tasks assigns by superior.

Requirements:

• Great communication, task organisation and problem solving skills
• Friendliness and patience with guests
• Strong attention to detail
• Ability to work independently and to take responsibility for tasks
• Quick response to mobile messages

Advantages:

• Experience in customer service/sales/telemarketing/frontdesk/receptionist
• Multilingual in Eng, Mandarin & Bahasa

"We are looking for Mandarin-speaking candidates who will be serving Mandarin-speaking customers."

Working location & hours:

• Petaling Jaya
• 9 hrs shift with 1 hour break (between 10am-10pm)
• 6 working days, off day on weekday
• Expect busiest during weekends and public holidays

Job Types: Full-time, Permanent

Opportunities for promotion

What can I earn as a Front Desk Assistant