Guest Experience Concierge — Mandarin (Petaling Jaya)

SB Plus Sdn Bhd; Petaling Jaya; Sur place; MYR 28 000 - 39 000; Plein temps

Résumé du poste

Sleepy Bear, a Malaysia-based vacation rental management company, is hiring a Mandarin-speaking Front Desk Assistant in Petaling Jaya. You will handle check-ins/outs, bookings, guest inquiries via chat and calls, and assist with guest issues to ensure a smooth stay.

The role emphasizes guest communication, attention to detail, and independent task ownership. Working 9-hour shifts (10:00–22:00) across six days with weekends and public holidays busiest; opportunities for promotion are stated in

Qualifications

• Great communication, task organisation and problem solving skills.
• Friendliness and patience with guests.
• Strong attention to detail.
• Ability to work independently and to take responsibility for tasks.
• Quick response to mobile messages.

Responsabilités

• Assist guests on check-in and check-out.
• Assist walk in guest in making bookings.
• Answering and responding to guest/tenant enquiries on chat and calls.
• Assisting guests and troubleshooting the issues they face during their stay.
• Communicating with guests regarding check in, bookings related matter and etc.
• Administration.
• Rooms audit after housekeeping to ensure all rooms are ready for check-in.
• Ad-hoc tasks assigns by superior.

Connaissances

Communication

Organization

Problem solving

Customer friendliness

Attention to detail

Independent work

Responsive to messages

Multilingual (Eng/Mandarin/Bahasa)

Description du poste

Sleepy Bear, a Malaysia-based vacation rental management company, is hiring a Mandarin-speaking Front Desk Assistant in Petaling Jaya. You will handle check-ins/outs, bookings, guest inquiries via chat and calls, and assist with guest issues to ensure a smooth stay.

The role emphasizes guest communication, attention to detail, and independent task ownership. Working 9-hour shifts (10:00–22:00) across six days with weekends and public holidays busiest; opportunities for promotion are stated in