Buildings Supervisor (Hotel / Air Bnb)

SB Plus Sdn Bhd; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Sleepy Bear Group is seeking a Hotel Supervisor to lead day-to-day operations across our Klang Valley hotel-standard short-stay properties. This role requires hands-on leadership, a guest-first mindset, and strong systems to ensure consistent, high-quality experiences.

You will oversee on-site operations, manage teams across sites, coordinate scheduling and training, handle guest issues promptly, and act as crisis contact when needed.

Qualifications

• Experience in 3–4 star hotels in supervisory or managerial roles.
• Hands-on leadership with a strong guest-focused approach.
• Own transport and ability to travel between sites.
• Fast learner with attention to detail.
• Problem-solving and self-learning abilities.

Responsibilities

• Supervise daily hotel operations, ensuring smooth and efficient workflows.
• Conduct daily quality assurance inspections to maintain cleanliness, maintenance, and service standards.
• Identify gaps and opportunities for operational and guest experience improvements.
• Propose and implement strategies to enhance overall operational performance.
• Liaise with VIP guests and property owners, ensuring professional communication and relationship management.
• Address and resolve guest issues promptly, maintaining high satisfaction standards.
• Act as the point of contact for emergencies, executing crisis management protocols when required.
• Coordinate and oversee staff scheduling, hiring, and training.
• Monitor and manage staff performance during assigned shifts.
• Step in to support frontline operations when manpower shortages occur.

Skills

Leadership

Guest experience

Staff scheduling

Crisis management

Multi-site coordination

Job description

ABOUT US:

Sleepy Bear Group is one of Malaysia’s pioneering and fastest-growing vacation rental management companies. We’ve been helping property investors unlock value through renovation, unit styling, and full short-stay rental management. Our partners include prestige property developers and investors across Malaysia.

With a team of 40 and counting, we’re now entering a new chapter: rebranding, redesigning guest experiences, and elevating the lifestyle rental industry. Check us out at sleepybearpm.com.

The Opportunity

We’re looking for a Hotel Supervisor to lead day-to-day operations across our hotel-standard short-stay properties in Klang Valley. This role is for someone who understands that great hospitality is built on strong systems, hands-on leadership, and guest-first thinking.

You will oversee operations on the ground, manage teams across sites, and ensure every property runs smoothly while delivering consistent, high-quality guest experiences.

What You’ll Do

• Supervise daily hotel operations, ensuring smooth and efficient workflows
• Conduct daily quality assurance inspections to maintain cleanliness, maintenance, and service standards
• Identify gaps and opportunities for operational and guest experience improvements
• Propose and implement strategies to enhance overall operational performance
• Liaise with VIP guests and property owners, ensuring professional communication and relationship management
• Address and resolve guest issues promptly, maintaining high satisfaction standards
• Act as the point of contact for emergencies, executing crisis management protocols when required
• Coordinate and oversee staff scheduling, hiring, and training, ensuring adequate coverage
• Monitor and manage staff performance during assigned shifts
• Step in to support frontline operations when manpower shortages occur

The Perfect Fit :

• Experience in 3–4 star hotels in supervisory or managerial roles & Chinese literals.
• Strong leadership skills with a hands-on management approach
• Highly guest experience-oriented with attention to detail
• Own transport and comfortable moving between multiple sites
• Fast learner with strong self-learning and problem-solving abilities

Workplace

• Assigned hotel locations within Klang Valley
• 6 working days per week
• Flexible off day scheduling
• Career growth and promotion opportunities within a growing hospitality group

Job Types: Full-time, Permanent

Opportunities for promotion

Application Questions

• What is your current location?
• What is your last drawn and expected salary?
• What do you own at home: laptop, high speed wifi, unlimited call credits
• Why do you think you are suitable for this position?
• Do you possess your own transport? Bike/car
• During your room inspection, you noticed hair on the floor. As an excellent manager, what steps would you take?