FRONT DESK STAFF

ONE POINT ONE SDN BHD; Kuala Lumpur; On-site; MYR 33,000 - 61,000; Full time

Job summary

ONE POINT ONE SDN BHD in Kuala Lumpur is seeking a friendly front desk associate to welcome guests and manage check-ins and reservations.

You will communicate in Mandarin, Bahasa Malaysia and English, coordinate with housekeeping, handle inquiries, and keep records using Microsoft Office. Prior hospitality or guest-service experience is an advantage.

This role requires a professional attitude, strong organizational skills and flexibility to work rotating shifts, weekends and public holidays.

Qualifications

• Mandarin, Bahasa Malaysia and English communication abilities.
• Willingness to work rotating shifts, including weekends and public holidays.
• Experience in front desk, hotel, Airbnb or customer service is an advantage.
• Basic computer skills and knowledge of Microsoft Office.
• Familiarity with hotel or property management systems is an added advantage.
• Good communication, interpersonal and problem-solving skills.
• Friendly, responsible and professional attitude.
• Good organizational skills and attention to detail.

Responsibilities

• Welcome and attend to guests in a friendly and professional manner.
• Handle guest check-in and check-out procedures accurately and efficiently.
• Manage room reservations, room assignments and guest records.
• Assist guests with inquiries, requests and complaints through phone calls and face-to-face communication.
• Communicate effectively with guests in Mandarin, English and Bahasa Malaysia.
• Record and update guest information, bookings and payments using Microsoft Office and WhatsApp.
• Coordinate with housekeeping and operations teams to ensure smooth daily operations.
• Perform general administrative duties, including photocopying, filing and data entry.
• Keep the front desk area clean, tidy and organized at all times.
• Follow company SOPs and service standards to ensure a consistent level of service.

Skills

Mandarin

Bahasa Malaysia

English

Communication

Problem solving

Organizational skills

Tools

Microsoft Office

Hotel/Property Management Systems

Job description

Able to speak, read and write in Mandrin, Bahasa Malaysia and English.

Able to communicate with and assist Mandrin-speaking guests.

Willing to work rotating shifts, including weekends and public holidays.

Previous experience in front desk, hotel, Airbnb or customer service is an advantage.

Basic computer skills and knowledge of Microsoft Office.

Familiarity with hotel or property management systems is an added advantage.

Good communication, interpersonal and problem-solving skills.

Friendly, responsible and professional attitude.

Good organizational skills and attention to detail.

JOB RESPONSIBILITIES

Welcome and attend to guests in a friendly and professional manner.

Handle guest check-in and check-out procedures accurately and efficiently.

Manage room reservations, room assignments and guest records.

Assist guests with inquiries, requests and complaints through phone calls and face-to-face communication.

Communicate effectively with guests in Mandrin, English and Bahasa Malaysia.

Record and update guest information, bookings and payments using Microsoft Office and WhatsApp.

Coordinate with housekeeping and operations teams to ensure smooth daily operations.

Perform general administrative duties, including photocopying, filing and data entry.

Keep the front desk area clean, tidy and organized at all times.

Follow company SOPs and service standards to ensure a consistent level of service.