Front Office

Karisma Kristal Sdn Bhd; Kuala Lumpur; In loco; MYR 28.000 - 39.000; Tempo pieno

Vantaggi offerti da questo lavoro

On-the-job training

Friendly environment

Growth with boutique hotel

Descrizione del lavoro

Karisma Kristal Sdn Bhd is seeking a friendly Front Office Assistant / Receptionist to welcome guests and handle day-to-day front desk duties in our boutique hotel. The role emphasizes strong guest interaction, professionalism, and teamwork to ensure smooth check-ins and a positive guest experience.

Responsibilities include coordinating reservations, answering inquiries via phone, WhatsApp, and email, and providing information about hotel facilities.

Competenze

• Experience in hotel or customer service is advantageous.
• Excellent communication and interpersonal skills.
• Friendly, polite, and professional demeanor.
• Willing to learn and work as part of a team.

Mansioni

• Welcome guests with a warm and friendly attitude.
• Handle guest check-in and check-out procedures.
• Manage room reservations and booking inquiries.
• Answer phone calls, WhatsApp messages, and emails.
• Provide information about hotel facilities and services.
• Handle guest requests, feedback, and complaints professionally.
• Coordinate with housekeeping and other hotel departments.
• Prepare bills, process payments, and maintain accurate records.
• Ensure the front desk and reception area are clean and presentable.

Conoscenze

Communication

Customer service

Teamwork

Punctuality

English

Bahasa Malaysia

Descrizione del lavoro

WE ARE HIRING!FRONT OFFICE ASSISTANT / RECEPTIONIST

We are looking for a friendly, enthusiastic, and responsible individual to join our Front Office team.

Job Responsibilities

• Welcome guests with a warm and friendly attitude.
• Handle guest check-in and check-out procedures.
• Manage room reservations and booking inquiries.
• Answer phone calls, WhatsApp messages, and emails.
• Provide information about hotel facilities and services.
• Handle guest requests, feedback, and complaints professionally.
• Coordinate with housekeeping and other hotel departments.
• Prepare bills, process payments, and maintain accurate records.
• Ensure the front desk and reception area are clean and presentable.

Job Requirements

• Previous hotel or customer service experience is an advantage.
• Good communication and interpersonal skills.
• Friendly, polite, and professional personality.
• Basic computer skills.
• Good command of English and Bahasa Malaysia.
• Able to work shifts, weekends, and public holidays.
• Responsible, punctual, honest, and well-organized.
• Willing to learn and work as part of a team.

What We Offer

• Friendly and supportive working environment.
• On-the-job training.
• Opportunity to grow with our boutique hotel.

We look forward to meeting you