FRONT OFFICE - ASSISTANT / OFFICER (STAY NEARBY BBST/SALAK TINGGI/KLIA/SEPANG)

GLORYHALL HOTEL SDN BHD; Sepang; On-site; MYR 20,000 - 31,000; Full time

Benefits offered by this job

EPF, SOCSO & EIS Contributions

Annual Leave & Medical Leave

Public Holiday Entitlement

Uniform Provided

Training & Career Development Opportun

Performance Incentives & Bonus

Friendly and Supportive Working Enviro

Job summary

GLORYHALL HOTEL SDN BHD is seeking a friendly Front Office - Assistant/Officer to handle check-in/check-out, reservations, and guest services at our Sepang-area property. You will act as the face of the hotel, coordinating with housekeeping and other teams to ensure top-notch guest experiences.

The ideal candidate has experience in front desk operations or guest services, strong communication skills in English and Bahasa Malaysia, and a willingness to learn. Fresh graduates are welcome to apply.

Qualifications

• Previous experience in hotel front office, guest services, customer service, or receptionist roles is preferred.
• Fresh graduates with a positive attitude and willingness to learn are encouraged to apply.

Responsibilities

• Handle guest check-in and check-out procedures efficiently and professionally.
• Manage reservations through phone calls, emails, walk-ins, and online booking platforms.
• Welcome guests warmly and provide exceptional customer service throughout their stay.
• Register guests and verify booking details, identification, and payment information.
• Provide accurate information regarding room types, rates, hotel facilities, services, and local attractions.
• Process guest payments and issue invoices/receipts accurately.
• Respond to guest inquiries, requests, and complaints promptly and professionally.
• Coordinate with housekeeping and maintenance teams to ensure guest rooms are ready and maintained to hotel standards.
• Monitor room availability and update reservation records in the hotel management system.
• Confirm group bookings and coordinate special arrangements, meetings, and event requirements.
• Promote and upsell room upgrades, hotel packages, and additional services.
• Maintain accurate records of guest information, bookings, and payments.
• Ensure compliance with hotel policies, operational procedures, and service standards.

Skills

English communication

Bahasa Malaysia communication

Mandarin (advantage)

Customer service

Problem solving

Multitasking under pressure

Tools

Ezee Absolute

Ezee FrontDesk

PMS software

Job description

FRONT OFFICE - ASSISTANT / OFFICER (STAY NEARBY BBST/SALAK TINGGI/KLIA/SEPANG)

We are looking for a friendly, professional, and customer-oriented Hotel Front Desk Executive to be the face of our hotel. If you enjoy interacting with people, providing excellent guest experiences, and working in a dynamic hospitality environment, we'd love to hear from you. Job Responsibilities

Handle guest check-in and check-out procedures efficiently and professionally.

Manage reservations through phone calls, emails, walk-ins, and online booking platforms.

Welcome guests warmly and provide exceptional customer service throughout their stay.

Register guests and verify booking details, identification, and payment information.

Provide accurate information regarding room types, rates, hotel facilities, services, and local attractions.

Process guest payments and issue invoices/receipts accurately.

Respond to guest inquiries, requests, and complaints promptly and professionally.

Coordinate with housekeeping and maintenance teams to ensure guest rooms are ready and maintained to hotel standards.

Monitor room availability and update reservation records in the hotel management system.

Confirm group bookings and coordinate special arrangements, meetings, and event requirements.

Promote and upsell room upgrades, hotel packages, and additional services.

Maintain accurate records of guest information, bookings, and payments.

Ensure compliance with hotel policies, operational procedures, and service standards.

Qualifications

Previous experience in hotel front office, guest services, customer service, or receptionist roles is preferred.

Fresh graduates with a positive attitude and willingness to learn are encouraged to apply.

Skills & Experience

Experience with hotel reservation systems such as Ezee Absolute, Ezee FrontDesk, or similar PMS software is an advantage.

Familiarity with OTA platforms such as Booking.com, Agoda, Expedia, and Traveloka.

Good communication skills in English and Bahasa Malaysia.

Ability to communicate in Mandarin will be an added advantage.

Strong customer service and problem-solving skills.

Good computer literacy and proficiency in Microsoft Office applications.

Ability to multitask and work effectively under pressure.

Willingness to work on rotating shifts, weekends, and public holidays.

Employee Benefits

• EPF, SOCSO & EIS Contributions
• Annual Leave & Medical Leave
• Public Holiday Entitlement
• Uniform Provided
• Training & Career Development Opportunities
• Performance Incentives & Bonus (subject to company policy)
• Friendly and Supportive Working Environment

Working Hours

Rotational Shift Schedule

6 Days Work Week

Morning, Afternoon, and Night Shifts (if applicable)

Why Join Us?

Career advancement opportunities within a growing hospitality company.

Supportive management team and positive workplace culture.

Opportunity to gain valuable experience in hotel operations and guest services.

Competitive salary and employee benefits.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• How many years' experience do you have as a Front Office Worker?
• How would you rate your Bahasa Malaysia language skills?
• Which of the following Microsoft Office products are you experienced with?

Hotel & Accommodation Services 11-50 employees

GLORYHALL HOTEL SDN BHD is incorporated in May 2011, was located in Business Park, Bandar Baru Salak Tinggi, Sepang, Selangor. We have 5 hotels which is carry different type of themes. Inline with our expansion, we are seeking highly motivated and passionate candidates for success personnel to be part of our specialised task force team located in our hotels. We are looking for dynamic, hardworking and dedicated individuals to join us.

GLORYHALL HOTEL SDN BHD is incorporated in May 2011, was located in Business Park, Bandar Baru Salak Tinggi, Sepang, Selangor. We have 5 hotels which is carry different type of themes. Inline with our expansion, we are seeking highly motivated and passionate candidates for success personnel to be part of our specialised task force team located in our hotels. We are looking for dynamic, hardworking and dedicated individuals to join us.