Hotel Receptionist / Outlet Manager

Private Advertiser; Kuala Lumpur; On-site; MYR 27,000 - 40,000; Full time

Benefits offered by this job

Competitive salary package

Performance bonus

EPF & SOCSO

Annual leave

Job summary

Private Advertiser in Kuala Lumpur, Malaysia, is seeking a friendly Hotel Receptionist to be the first contact for guests. You will greet guests, handle check-ins/check-outs, answer inquiries, and coordinate with housekeeping to ensure rooms are ready.

Fresh graduates are welcome. Proficiency in English and Bahasa Malaysia is preferred; additional languages are a plus. Training is provided with career paths into supervisory roles within a growing hotel group.

Qualifications

• Experience in hotel reception or customer service is a plus.
• Strong communication skills in English and Bahasa Malaysia are required.
• Willing to work shifts, weekends and public holidays.

Responsibilities

• Welcome guests with a warm and professional attitude.
• Handle check-ins and check-outs efficiently.
• Answer phone calls, emails, and guest enquiries.
• Manage reservations and room availability.
• Process payments and issue receipts accurately.
• Coordinate with Housekeeping and Maintenance for ready rooms.
• Resolve guest concerns professionally and escalate when needed.
• Maintain accurate guest records and daily reports.
• Ensure the front desk and lobby are clean and presentable.

Skills

Customer service mindset

Communication skills

Multilingual English & Bahasa Malaysia

Professional demeanor

Education

Fresh graduates welcome

Tools

Hotel booking systems

MS Office

Job description

We are looking for a friendly, professional, and customer-focused Hotel Receptionist to be the first point of contact for our guests. If you enjoy meeting new people, solving problems, and creating a welcoming experience, we'd love to have you on our team.

Whether you're an experienced hotel receptionist or someone with a strong customer service background, we encourage you to apply.

What You'll Do

Welcome guests with a warm and professional attitude.

Handle check-ins and check-outs efficiently.

Answer phone calls, emails, and guest enquiries.

Manage reservations and room availability.

Process payments and issue receipts accurately.

Coordinate with Housekeeping and Maintenance to ensure rooms are ready for guests.

Resolve guest concerns professionally and elevate issues when necessary.

Maintain accurate guest records and daily reports.

Ensure the front desk and lobby are clean, organized, and presentable.

What We're Looking For

Experience in hotel reception, customer service, retail, or hospitality is an advantage.

Fresh graduates are welcome to apply.

Good communication skills in English and Bahasa Malaysia. Additional languages are an advantage.

Friendly, responsible, and well-groomed.

Basic computer skills (Microsoft Office and hotel booking systems are an advantage).

Willing to work shifts, weekends, and public holidays.

Why Join Us?

Competitive salary package.

Performance bonus.

EPF, SOCSO & annual leave.

Career growth opportunities into Senior Receptionist, Front Office Supervisor, and Outlet Manager.

Training provided for the right candidate.

Supportive and friendly working environment.

Stable and expanding hotel group with multiple outlets.

Success in This Role

Within your first 90 days, you will:

Confidently manage guest check-ins and check-outs.

Deliver excellent customer service and receive positive guest feedback.

Work closely with other departments to ensure smooth daily operations.

Follow company SOPs and maintain high service standards.