Freight Forwarding Customer Success Specialist

Toll Global Forwarding (Beijing) Limited Shenzhen Branch; Bayan Lepas; On-site; MYR 33,000 - 60,000; Full time

Job summary

Toll Group in Malaysia is seeking a detail-oriented data entry professional to support export operations. You will create Quick Booking in CargoWise, register consignments, issue shipper instructions, and respond to queries while maintaining data accuracy.

You will work with stakeholders, protect sensitive information, and seek continuous improvement through CI initiatives. Diploma holders with English proficiency are encouraged to apply; the role offers growth and team collaboration.

Qualifications

• Diploma in any related field or equivalent.
• Experience in data entry and freight forwarding is preferred.
• Proficient in MS Office and strong typing skills.

Responsibilities

• Enter data according to the Export SOP.
• Create Quick Booking in CargoWise based on booking confirmation.
• Register Consol and issue Shippers instructions.
• Respond to information queries and access relevant files.
• Check completed work for accuracy.
• Communicate proactively with stakeholders via email.
• Protect sensitive customer or company information.

Skills

Data entry

Export experience

Typing speed

English proficiency

Education

Diploma in related field

Tools

CargoWise

MS Office

Job description

Toll Group in Malaysia is seeking a detail-oriented data entry professional to support export operations. You will create Quick Booking in CargoWise, register consignments, issue shipper instructions, and respond to queries while maintaining data accuracy.

You will work with stakeholders, protect sensitive information, and seek continuous improvement through CI initiatives. Diploma holders with English proficiency are encouraged to apply; the role offers growth and team collaboration.