Freight Forwarding Support Specialist

Toll Global Forwarding (Malaysia) Sdn Bhd; Bayan Lepas; On-site; MYR 28,000 - 42,000; Full time

Job summary

Toll Global Forwarding (Malaysia) Sdn Bhd is seeking a diligent Customer Service/Export Support representative in Bayan Lepas, Penang. You will handle data entry, bookings in CargoWise, and document shipment instructions while coordinating with internal teams and customers.

Ideal candidates have a Diploma in a related field, know CargoWise, and possess strong English skills. The role emphasizes accuracy, confidentiality, and collaborative work in a fast-paced logistics environment.

Qualifications

• Diploma in related field or equivalent required.
• Export experience in freight forwarding preferred.
• Proficiency with MS Office essential.
• Fast, accurate typing and data-entry skills.
• Strong English communication, both written and spoken.
• Detail-oriented with high accuracy expectations.

Responsibilities

• Enter data per Export SOP.
• Create Quick Booking per booking confirmation in CargoWise.
• Register Consol and issue Shipper's instruction.
• Respond to information requests and access files.
• Check work for accuracy and completeness.
• Communicate with stakeholders via email.
• Maintain confidentiality of sensitive information.
• Explore process improvements via CI initiatives.

Skills

Export experience in freight forwardin

MS Office proficiency

Typing speed and accuracy

English (written and spoken)

Attention to detail

Education

Diploma in related field

Tools

CargoWise

Job description

Toll Global Forwarding (Malaysia) Sdn Bhd is seeking a diligent Customer Service/Export Support representative in Bayan Lepas, Penang. You will handle data entry, bookings in CargoWise, and document shipment instructions while coordinating with internal teams and customers.

Ideal candidates have a Diploma in a related field, know CargoWise, and possess strong English skills. The role emphasizes accuracy, confidentiality, and collaborative work in a fast-paced logistics environment.