Export Freight Customer Support Specialist

Toll Global Forwarding (Beijing) Limited Shenzhen Branch; Bayan Lepas; On-site; MYR 33,000 - 60,000; Full time

Job summary

Toll Group in Malaysia is seeking a detail-minded data entry professional to support export processes within a logistics and freight forwarding environment. You will input data, issue shipper instructions, and ensure accuracy across booking and consolidation tasks.

Proficiency in CargoWise and MS Office, plus strong English communication, are essential. The role emphasizes teamwork, integrity, and the ability to handle sensitive information while meeting deadlines.

Qualifications

• Diploma in any related field or equivalent.
• Export experience in freight forwarding.
• Proven data entry working experience with accuracy.

Responsibilities

• Enter data according to the Export Standard Operating Procedure.
• Create Quick Booking according to the Booking confirmation in Cargo Wise system.
• Register Consol and issue Shippers instructions.
• Respond to queries for information and access relevant files.
• Check completed work for accuracy.
• Communicate with stakeholders via email.
• Maintain confidentiality of sensitive information.

Skills

Freight forwarding

Data entry

MS Office

Typing speed

English proficiency

Attention to detail

Education

Diploma

Tools

CargoWise

Job description

Toll Group in Malaysia is seeking a detail-minded data entry professional to support export processes within a logistics and freight forwarding environment. You will input data, issue shipper instructions, and ensure accuracy across booking and consolidation tasks.

Proficiency in CargoWise and MS Office, plus strong English communication, are essential. The role emphasizes teamwork, integrity, and the ability to handle sensitive information while meeting deadlines.