Freight Forwarding Customer Coordinator

HONOUR LANE LOGISTICS SDN BHD; Selangor; On-site; MYR 45,000 - 67,000; Full time

Job summary

HONOUR LANE SHIPPING is seeking a Customer Service Coordinator in Petaling Jaya, Selangor to manage day-to-day shipments and act as the main contact between clients and internal teams. You will report to the Singapore Operation Manager and support the freight forwarding process from booking to delivery.

The role requires import/export experience and strong communication skills to handle inquiries, prepare quotations, and maintain schedules with accuracy and regulatory compliance.

Qualifications

• Import/Export experience in freight forwarding is mandatory.
• Ability to work in a fast-paced, deadline-driven office environment.
• Knowledge of Import/Export regulations and documents.
• Proficient in Microsoft Office Applications.

Responsibilities

• Focal point to coordinate day-to-day activities between stakeholders to achieve smooth transactions and build relationships.
• Handling local & overseas inquiries, addressing concerns and offering solutions.
• Set up customer database, process bookings and execute orders.
• Manage shipping documentation (import/export) to ensure accuracy and compliance.
• Maintain tracking status accuracy and schedules for all jobs.
• Maintain internal/external KPIs and SOPs to meet customer requirements.
• Prepare quotations, manage bookings and communicate with foreign agents.
• Serve as backup to internal support group.
• Any other ad-hoc functions mandated by Management.

Skills

Customer service

Verbal & written communication

Fast-paced environment

Attention to detail

Tools

Microsoft Office

Job description

HONOUR LANE SHIPPING is seeking a Customer Service Coordinator in Petaling Jaya, Selangor to manage day-to-day shipments and act as the main contact between clients and internal teams. You will report to the Singapore Operation Manager and support the freight forwarding process from booking to delivery.

The role requires import/export experience and strong communication skills to handle inquiries, prepare quotations, and maintain schedules with accuracy and regulatory compliance.