Freight Forwarding Customer Service Specialist

EXCEL FREIGHT MANAGEMENT SDN BHD; Kulai; On-site; MYR 28,000 - 50,000; Full time

Job summary

EXCEL FREIGHT MANAGEMENT SDN BHD is seeking a Customer Service representative for Forwarding & Shipping based in Senai, Johor. You will be the primary contact for clients, handling inquiries, quotations, and shipment coordination to ensure on-time delivery and customer satisfaction.

The role requires experience in freight forwarding or logistics, strong communication skills in English and Bahasa, and the ability to manage multiple shipments and documentation accurately.

Qualifications

• Experience in customer service within freight forwarding, shipping, or logistics.
• Knowledge of freight forwarding processes and shipping documentation is a plus.
• Excellent communication skills in Bahasa and English; additional languages advantageous.

Responsibilities

• Handle client enquiries relating to freight forwarding, rates, and cargo services via phone, email, and other channels.
• Provide quotations and pricing information for freight forwarding and shipping services.
• Process and coordinate shipments, including documentation, booking confirmations, and delivery arrangements.
• Liaise with logistics partners, shipping lines, and warehouse facilities for smooth cargo movement and on-time delivery.
• Maintain detailed records of client communications, shipment status, and transaction histories.
• Resolve client complaints and escalate complex matters when necessary.
• Update clients on shipment progress and provide tracking information.
• Prepare and manage shipping documentation including bills of lading, commercial invoices, and customs declarations.
• Ensure compliance with freight forwarding regulations and industry standards.
• Support the sales team with client information and feedback.

Skills

Customer service experience

Logistics knowledge

Multitasking

Communication

Documentation

Incoterms familiarity

Teamwork

Bilingual English/Bahasa

Education

Freight forwarding knowledge (benefit)

Tools

Freight management software

Shipping systems

Job description

EXCEL FREIGHT MANAGEMENT SDN BHD is seeking a Customer Service representative for Forwarding & Shipping based in Senai, Johor. You will be the primary contact for clients, handling inquiries, quotations, and shipment coordination to ensure on-time delivery and customer satisfaction.

The role requires experience in freight forwarding or logistics, strong communication skills in English and Bahasa, and the ability to manage multiple shipments and documentation accurately.