Fraud Ops Analyst I Cantonese Speaker

Citi; Kampung Malaysia Tambahan; On-site; MYR 48,000 - 72,000; Full time

Job summary

Citi is seeking an Analyst, Fraud Operations in Kuala Lumpur, Malaysia. The role supports mitigating fraud risk by analyzing transactions, validating activity, and acting to prevent losses while preserving client experience.

Responsibilities include handling inbound calls, performing short- and long-term fraud analysis, and applying Citi's risk policies under supervision. Bachelor’s degree required; willingness to work in a 24/7 environment is essential.

Qualifications

• Bachelor’s degree or equivalent experience.
• Experience in fraud or risk management preferred.
• Strong communication and data analysis skills.

Responsibilities

• Handle calls related to suspicious transactions and take action.
• Perform fraud analysis and forecasting as part of risk controls.
• Apply risk/reward judgment within policy and guidelines.
• Maintain knowledge of fraud practices and Citi procedures.
• Communicate findings clearly to stakeholders.

Skills

Customer service

Fraud investigations

Fraud trend analysis

Bank processing platforms

MS Office & Access

Cantonese communication

24/7 availability

Education

Bachelor’s degree or equivalent

Job description

Citi is seeking an Analyst, Fraud Operations in Kuala Lumpur, Malaysia. The role supports mitigating fraud risk by analyzing transactions, validating activity, and acting to prevent losses while preserving client experience.

Responsibilities include handling inbound calls, performing short- and long-term fraud analysis, and applying Citi's risk policies under supervision. Bachelor’s degree required; willingness to work in a 24/7 environment is essential.