Bilingual Fraud Analytics & Risk Specialist

Citi; Kampung Malaysia Tambahan; On-site; MYR 42,000 - 64,000; Full time

Job summary

Citi in Malaysia seeks an Fraud Ops Analyst 2 to contribute to fraud management policies and procedures in coordination with the Operations - Services team. The role aims to manage fraud losses by ensuring analysts make decisions using risk/reward balance.

The position requires 0-2 years of related experience, strong communication, and proficiency in Mandarin and/or Cantonese. Willingness to work during Malaysia public holidays is expected.

Qualifications

• 0-2 years of experience in a related role.
• Consistently demonstrates clear and concise written and verbal communication.
• Demonstrated ability to remain unbiased in a diverse working environment.
• Must be proficient in Mandarin and/or Cantonese language.
• Must be willing to work during MY public holidays.

Responsibilities

• Analyze fraud trends, conduct investigative research into losses, and analyze loss type data to determine fraud patterns.
• Performs data validation independently in support of fraud management personnel.
• Assist in executing the business strategy by developing and producing Management Information Systems and analyses.
• Make recommendations related to fraud prevention and loss control and ensure the quality of the tasks/services provided.
• Provide guidance and input to department and cross-functional teams focusing on process improvement or projects.
• Monitor, assess, analyze and evaluate processes and data, identify policy gaps and formulate policies.

Education

Bachelor’s degree/University degree or equivalent experience

Job description

Citi in Malaysia seeks an Fraud Ops Analyst 2 to contribute to fraud management policies and procedures in coordination with the Operations - Services team. The role aims to manage fraud losses by ensuring analysts make decisions using risk/reward balance.

The position requires 0-2 years of related experience, strong communication, and proficiency in Mandarin and/or Cantonese. Willingness to work during Malaysia public holidays is expected.