Fraud Operations Analyst I — Cantonese Speaker

Citi; Kuala Lumpur; Presencial; MYR 60 000 - 90 000; Tempo integral

Resumo da oferta

Citi in Kuala Lumpur, Malaysia is seeking an entry-level Fraud Ops Analyst to support fraud risk policy enforcement and loss prevention. The role focuses on handling inbound calls about suspicious activity, performing basic fraud analyses, and supporting the team with risk-based decisions.

The successful candidate will join Citi's Fraud Operations team and work in a fast-paced environment. Ideal applicants will have a Bachelor’s degree and experience in fraud or customer service, with strong

Qualificações

• Bachelor's degree or equivalent experience.
• Experience in investigation and fraud claims process.
• Knowledge of trend analysis and early fraud detection.

Responsabilidades

• Handle inbound calls related to suspicious or potentially fraudulent transactions in the region.
• Perform fraud analysis and forecasting to support risk management.
• Make judgments within guidelines under supervision and escalate when needed.
• Develop knowledge of banking standards and practices.
• Collaborate with Fraud Ops team to minimize losses and protect clients.

Conhecimentos

Customer service

Fraud investigations

Data analysis

Microsoft Office

Cantonese

24/7 availability

Formação académica

Bachelor’s degree

Ferramentas

Microsoft Access

Fraud platforms

Descrição da oferta de emprego

Citi in Kuala Lumpur, Malaysia is seeking an entry-level Fraud Ops Analyst to support fraud risk policy enforcement and loss prevention. The role focuses on handling inbound calls about suspicious activity, performing basic fraud analyses, and supporting the team with risk-based decisions.

The successful candidate will join Citi's Fraud Operations team and work in a fast-paced environment. Ideal applicants will have a Bachelor’s degree and experience in fraud or customer service, with strong