Fraud Operations Analyst (Mandarin and Cantonese Speaking)

Citigroup Inc.; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Citibank (Switzerland) AG in Kuala Lumpur is seeking an entry-level Fraud Operations Analyst fluent in Mandarin and Cantonese. You will assist in applying fraud risk policies and controls, forecasting analyses, and risk-based decision making under supervision.

The role requires collaboration with the Fraud Operations team to minimize fraud losses, maintain data integrity, and ensure compliance with applicable laws and Citi policies. Hybrid work in Kuala Lumpur.

Qualifications

• Bachelor’s degree or equivalent experience in a related field.
• Proficient in Cantonese and Mandarin languages.
• Experience in fraud investigation or claims processes.
• Experience with trend analysis and early fraud detection.

Responsibilities

• Perform short and long-term forecasting analyses and standard fraud analyses.
• Make judgments based on policy, precedent and guidelines under supervision.
• Develop and maintain knowledge of industry standards and practices in fraud.
• Communicate clearly with stakeholders; work with team to achieve objectives.
• Identify data inconsistencies and explain results concisely.
• Assess risk in business decisions, protect Citi’s reputation and assets, escalate control issues as needed.

Skills

Fraud investigation

Fraud claims process

Trend analysis

Clear communication

Unbiased judgment

Education

Bachelor's degree

Tools

Microsoft Office

MS Access

Job description

## Fraud Operations Analyst (Mandarin and Cantonese Speaking)Apply: Hybrid: Kuala Lumpur Selangor Malaysia: Full time: Posted Today: 261000778The Fraud Ops Analyst is an entry level position responsible for assisting in efforts to ensure fraud risk policy and controls are applied to minimize the impact of fraud incidence and prevent loss in coordination with the Fraud Operations team. The overall objective of this role is to assist in managing fraud losses by ensuring analysts make appropriate decisions using risk/reward balance methodology. **Responsibilities:*** Perform short and long term forecasting analysis and standardized fraud analysis* Make judgments based on practice and precedence, and work within guidelines, under general supervision* Develop and maintain working knowledge of business/industry standards and practices* Demonstrate fundamental understanding of how the team interacts with others in accomplishing the objectives of the area* Identify inconsistencies in data or results, and exchange information in a concise and logical way* Impact the business directly through the quality of the tasks/services provided* Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. **Qualifications:** * Relevant experience in a related role* Knowledge and previous experience in the Investigation and Fraud claims process* Experience in trend analysis and alerts in early fraud detection* Extensive knowledge of the Bank's Transactional Processing platforms* Proficient in Microsoft Office and Access* Consistently demonstrates clear and concise written and verbal communication* Demonstrated ability to remain unbiased in a diverse working environment **Education:** Bachelor’s degree/University degree or equivalent experience Must be proficient in Cantonese and Mandarin languages and the ability to Work Shift 24/7. These are the mandatory requirements for hiring.