Fraud Operations Analyst I — Risk & Investigations

Citi; Kampung Malaysia Tambahan; On-site; MYR 60,000 - 90,000; Full time

Job summary

Citi in Kuala Lumpur is seeking a Fraud Ops Analyst (C09) to support fraud risk management across consumer cards and banking operations. The role involves advanced fraud reviews, leveraging system insights, and applying best practices to minimize losses.

The successful candidate will monitor activities for suspicious behavior, analyze trends, and contribute to monthly MIS reports, with a flexible 24/7 shift schedule including holidays and weekends.

Qualifications

• Minimum 1 year of relevant working experience in banking or financial services.
• BS/BA degree or equivalent combination of education/experience.
• Fraud knowledge or familiarity with fraud concepts.
• Strong written and verbal communication skills.
• Willingness to work a flexible 24/7 shift including holidays and weekends.

Responsibilities

• Monitor transactions, accounts, and customer activities for suspicious behavior detected by fraud systems.
• Analyze fraud trends using daily production analysis reports and alerts.
• Conduct in-depth fraud case reviews with evidence evaluation for risk actions.
• Validate Two‑Way SMS/Email exception cases promptly to minimize exposure.
• Prepare monthly fraud MIS reports and track KPIs.
• Support alerts review and contribute to proactive card replacement strategies based on fraud thresholds.
• Update daily production trackers and reconcile data with fraud forms.
• Assist with review of Transactions on Blocked Accounts and address risks.

Skills

Fraud knowledge

Communication skills

Interpersonal skills

Attention to detail

Shift flexibility

Education

BS/BA degree or equivalent

Job description

Citi in Kuala Lumpur is seeking a Fraud Ops Analyst (C09) to support fraud risk management across consumer cards and banking operations. The role involves advanced fraud reviews, leveraging system insights, and applying best practices to minimize losses.

The successful candidate will monitor activities for suspicious behavior, analyze trends, and contribute to monthly MIS reports, with a flexible 24/7 shift schedule including holidays and weekends.