Entry-Level Fraud Risk & Operations Analyst - Bilingual

Citi; Kampung Malaysia Tambahan; On-site; MYR 28,000 - 42,000; Full time

Job summary

Citi is seeking an entry level Fraud Ops Analyst in Kuala Lumpur to support fraud risk policy application and loss prevention. The role involves assisting in responsible decision-making with risk/reward balance while coordinating with the Fraud Operations team.

You will help forecast fraud trends, analyze data, and ensure consistent application of controls, while maintaining strong communication and adherence to Citi's policy and regulatory requirements.

Qualifications

• Bachelor's degree or equivalent experience.
• Proficiency in Cantonese and Mandarin and ability to work 24/7 shift.
• Experience with fraud investigations and claims processes is preferred.

Responsibilities

• Perform short and long term forecasting analysis and standardized fraud analysis.
• Make judgments based on practice and precedence and work within guidelines.
• Develop and maintain knowledge of business/industry standards.
• Demonstrate understanding of team interactions to achieve objectives.
• Identify data inconsistencies and communicate findings clearly.
• Impact the business by delivering quality tasks and services.
• Assess risk in business decisions with emphasis on reputation and safeguarding Citi and assets, ensuring compliance with laws and policies; escalate and report control issues.

Skills

Fraud investigations knowledge

Fraud detection experience

Data trend analysis

Microsoft Office

Communication skills

Diversity-friendly environment

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Access

Job description

Citi is seeking an entry level Fraud Ops Analyst in Kuala Lumpur to support fraud risk policy application and loss prevention. The role involves assisting in responsible decision-making with risk/reward balance while coordinating with the Fraud Operations team.

You will help forecast fraud trends, analyze data, and ensure consistent application of controls, while maintaining strong communication and adherence to Citi's policy and regulatory requirements.