Fraud Ops Analyst (Mandarin & Cantonese) – Hybrid Role

Citi; Kuala Lumpur; Hybrid; MYR 60,000 - 90,000; Full time

Job summary

Citibank (Switzerland) AG in Kuala Lumpur is seeking an entry-level Fraud Operations Analyst fluent in Mandarin and Cantonese. You will assist in applying fraud risk policies and controls, forecasting analyses, and risk-based decision making under supervision.

The role requires collaboration with the Fraud Operations team to minimize fraud losses, maintain data integrity, and ensure compliance with applicable laws and Citi policies. Hybrid work in Kuala Lumpur.

Qualifications

• Bachelor’s degree or equivalent experience in a related field.
• Proficient in Cantonese and Mandarin languages.
• Experience in fraud investigation or claims processes.
• Experience with trend analysis and early fraud detection.

Responsibilities

• Perform short and long-term forecasting analyses and standard fraud analyses.
• Make judgments based on policy, precedent and guidelines under supervision.
• Develop and maintain knowledge of industry standards and practices in fraud.
• Communicate clearly with stakeholders; work with team to achieve objectives.
• Identify data inconsistencies and explain results concisely.
• Assess risk in business decisions, protect Citi’s reputation and assets, escalate control issues as needed.

Skills

Fraud investigation

Fraud claims process

Trend analysis

Clear communication

Unbiased judgment

Education

Bachelor's degree

Tools

Microsoft Office

MS Access

Job description

Citibank (Switzerland) AG in Kuala Lumpur is seeking an entry-level Fraud Operations Analyst fluent in Mandarin and Cantonese. You will assist in applying fraud risk policies and controls, forecasting analyses, and risk-based decision making under supervision.

The role requires collaboration with the Fraud Operations team to minimize fraud losses, maintain data integrity, and ensure compliance with applicable laws and Citi policies. Hybrid work in Kuala Lumpur.