Senior Fraud Operations Analyst (Mandarin & Cantonese)

Citi; Kuala Lumpur; On-site; MYR 70,000 - 100,000; Full time

Job summary

Citi Private Bank seeks a Fraud Operations Analyst 2 in Kuala Lumpur to review fraud alerts, investigate unusual activity, and contact clients to validate transactions and mitigate risk. You will work across fraud strategy, risk and compliance teams in a fast-paced, 24/7 environment.

The role requires strong analytical skills, risk judgement, and a commitment to exceptional client service while complying with Citi policies and regulatory requirements.

Qualifications

• Bachelor's degree in Banking, Finance, Business, Risk Management, or related field.
• Minimum of 2 to 4 years of experience in fraud operations, banking operations, financial services, investigations, or related disciplines.
• Languages: Fluency in Cantonese, Mandarin, English is required.

Responsibilities

• Monitor fraud detection systems to identify potentially suspicious transactions and activities.
• Investigate fraud alerts across multiple banking and payment channels.
• Conduct outbound calls to Citi Private Bank clients to authenticate transactions and verify account activity.
• Take ownership of the structured management and resolution of fraud-related customer complaints, ensuring a high level of client satisfaction.
• Analyze account behaviors and transactional patterns to assess fraud risk.
• Make risk-based decisions in accordance with established fraud policies and procedures.
• Escalate complex or high-risk cases appropriately.
• Document investigations and case actions accurately and comprehensively.
• Identify emerging fraud trends and recommend control enhancements.
• Collaborate with Fraud Strategy, Operations, Risk, Compliance, and business partners.
• Support business continuity and operational readiness within a 24/7 operating environment.

Skills

Cantonese

Mandarin

English

Analytical skills

Problem-solving

Client engagement

Education

Bachelor's degree in Banking, Finance, Business, Risk Management, or related field

Job description

Citi Private Bank seeks a Fraud Operations Analyst 2 in Kuala Lumpur to review fraud alerts, investigate unusual activity, and contact clients to validate transactions and mitigate risk. You will work across fraud strategy, risk and compliance teams in a fast-paced, 24/7 environment.

The role requires strong analytical skills, risk judgement, and a commitment to exceptional client service while complying with Citi policies and regulatory requirements.