Bilingual Fraud Risk Analyst — Data & Policy

Citi; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

Citi is seeking an Fraud Ops Analyst 2 in Malaysia to contribute to fraud management policies and processes. The role focuses on minimizing fraud losses through risk-aware decision making in coordination with Operations - Services.

Responsibilities include analyzing fraud trends, validating data, producing MIS analyses, and guiding cross-functional teams to improve processes while ensuring regulatory compliance and safeguarding Citi and its clients.

Qualifications

• Clear and concise written and verbal communication.
• Proficient in Mandarin and/or Cantonese.
• Willing to work during MY public holidays.
• Demonstrated ability to remain unbiased in a diverse working environment.
• Bachelor’s degree or equivalent experience.

Responsibilities

• Analyze fraud trends and investigate losses to determine fraud patterns.
• Perform data validation independently in support of fraud management personnel.
• Develop and produce Management Information Systems and analyses.
• Make recommendations related to fraud prevention and loss control and ensure quality of tasks/services.
• Provide guidance to cross-functional teams focusing on process improvement.
• Monitor, assess, and evaluate processes and data to identify policy gaps and formulate policies.
• Interpret data and make recommendations with awareness of industry practices and standards.
• Assess risk in business decisions and ensure compliance with laws and Citi policies.

Skills

Clear communication

Mandarin/Cantonese

Unbiased in diverse environment

Public holidays availability

Education

Bachelor’s degree / University degree

Job description

Citi is seeking an Fraud Ops Analyst 2 in Malaysia to contribute to fraud management policies and processes. The role focuses on minimizing fraud losses through risk-aware decision making in coordination with Operations - Services.

Responsibilities include analyzing fraud trends, validating data, producing MIS analyses, and guiding cross-functional teams to improve processes while ensuring regulatory compliance and safeguarding Citi and its clients.