Flight Ticketing Specialist (GDS & Operations)

Blue ocean holiday sdn bhd; Kuala Lumpur; On-site; MYR 20,000 - 33,000; Full time

Job summary

Blue ocean holiday sdn bhd is seeking a ticketing-focused operative to handle flight enquiries, reservations, ticket issuance, reissues, refunds, and liaison with airlines and suppliers. The role prioritizes accurate, timely ticketing with supporting administrative tasks and general travel operations.

You will assist sales teams and clients with enquiries, options, and documentation, while maintaining records. Fresh graduates are welcome.

Qualifications

• Fresh graduates are welcome to apply.
• Willingness to learn and adapt; on-the-job training provided.
• Familiarity with flight booking processes is an advantage.
• GDS experience (Sabre, Amadeus, Galileo) is an advantage.
• Detail-oriented with high accuracy; good communication skills.

Responsibilities

• Handle flight enquiries, reservations, ticket issuance, changes, and refunds.
• Liaise with airlines and ticketing suppliers daily.
• Maintain records and update booking/customer information in internal systems.
• Assist with invoices, payment records, and basic admin tasks.
• Provide travel operations support and assist with hotel bookings when workload is low.

Skills

Detail-oriented

Good communication

Interpersonal skills

Organizational skills

Work under pressure

Independent learner

Tools

GDS (Sabre)

GDS (Amadeus)

GDS (Galileo)

Job description

Blue ocean holiday sdn bhd is seeking a ticketing-focused operative to handle flight enquiries, reservations, ticket issuance, reissues, refunds, and liaison with airlines and suppliers. The role prioritizes accurate, timely ticketing with supporting administrative tasks and general travel operations.

You will assist sales teams and clients with enquiries, options, and documentation, while maintaining records. Fresh graduates are welcome.