Travel Operations Assistant — Ticketing & Service

Talent Recruit; Kuala Lumpur; On-site; MYR 78,000 - 134,000; Full time

Job summary

Talent Recruit in Kuala Lumpur is seeking an experienced Assistant Operations Manager to lead day-to-day travel operations. You will supervise the ticketing, customer service and business development teams to maintain efficiency and high service standards across all departments.

Responsibilities include overseeing flight ticketing processes, coaching staff, implementing improvements, and collaborating with business development to grow the client base; knowledge of airline regulations is

Qualifications

• Diploma/ Bachelor’s Degree in Business Administration/ Tourism Management or related field.
• Minimum 5+ years of experience in travel agency operations.
• Strong understanding of airline ticketing procedures and regulations.
• Excellent leadership and management skills with a proven track record.
• Excellent communication, interpersonal, and problem-solving skills.
• Working hours: Mon - Fri (9am-5pm) & Sat (9am-1pm)

Responsibilities

• Assist the Operations Manager with day-to-day tasks, including scheduling, reporting, and maintaining operational efficiency across all departments.
• Provide direct leadership and supervision to the ticketing, customer service, and business development teams. Coaching, mentoring, and performance management to ensure resources for success.
• Oversee the ticketing process for flights, ensuring accuracy, adherence to airline regulations, and meeting team performance goals.
• Ensure exceptional customer service across all departments by setting standards, monitoring performance, and implementing improvements.
• Work collaboratively with the business development team to develop strategies for acquiring new clients and promoting the services.
• Monitor and manage flight inventory to ensure availability and optimize sales.
• Develop and implement training programs for the teams to stay updated on airline regulations and industry trends.

Skills

Leadership

Team management

Customer service

Communication

Problem solving

Education

Diploma/Bachelor’s in Business Administration or Tourism Management

Tools

Airline ticketing systems

Job description

Talent Recruit in Kuala Lumpur is seeking an experienced Assistant Operations Manager to lead day-to-day travel operations. You will supervise the ticketing, customer service and business development teams to maintain efficiency and high service standards across all departments.

Responsibilities include overseeing flight ticketing processes, coaching staff, implementing improvements, and collaborating with business development to grow the client base; knowledge of airline regulations is