Ticketing Executive

Amcorp Group Berhad; Petaling Jaya; On-site; MYR 42,000 - 66,000; Full time

Job summary

Amcorp Group Berhad is seeking a Reservations Consultant to manage ticketing and travel arrangements for corporate clients in Malaysia. You will handle inquiries via phone, email, and walk-ins, and source competitive airfares in line with company policies.

You will issue tickets, invoices, exchanges, refunds and related ADM/ACM tasks, maintaining accuracy and timeliness. The role requires SABRE and POWERSUITE knowledge and flexibility for after-hours support.

Qualifications

• Min. SPM or IATA/UFTAA Diploma.
• Min. 3 years’ working experience as a Reservations Consultant (preferably in corporate travel agencies).
• Good communication skills in English and Bahasa Malaysia (spoken & written).
• Able to work independently with minimum supervision.
• Knowledge of SABRE and POWERSUITE.

Responsibilities

• Attend to enquiries via phone, email, and walk-in customers on ticketing matters (flight bookings/reservations, hotel bookings, travel insurance, visa applications).
• Source and provide attractive airfares in accordance with corporate travel policies.
• Handle administrative ticketing tasks: issue tickets, invoices, exchange orders, refunds, ADM/ACM, etc., promptly.
• Perform any other duties as assigned by supervisor from time to time.
• Contribute to after-office-hours helpdesk on a rotational basis.

Skills

Communication skills

English proficiency

Bahasa Malaysia

Education

SPM or IATA/UFTAA Diploma

Tools

SABRE

POWERSUITE

Job description

Attend to enquiries via phone calls, emails, and walk-in customers on ticketing matters such as flight bookings/reservations, hotel bookings, travel insurance arrangements, visa applications, etc.

Source and provide attractive airfares in accordance with corporate travel policies.

Responsible for administrative work related to ticketing, including the issuance of tickets, invoices, exchange orders, refunds, ADM, ACM, etc., in a timely manner.

Perform any other duties as assigned by the superior from time to time.

Able to work after-office-hours helpdesk on a rotational basis.

Possess knowledge of airline rules, regulations, and fare rule interpretation.

Requirements:

Min. SPM or IATA/UFTAA Diploma.

Min. 3 years’ working experience as a Reservations Consultant (preferably in corporate travel agencies).

Good communication skills in English and Bahasa Malaysia (spoken & written).

Able to work independently with minimum supervision.

Knowledge of SABRE and POWERSUITE.

Amcorp Group Berhad is an established investment holding company with subsidiaries and associated companies - namely Amcorp Properties Berhad and RCE Capital Berhad - involved in financial services, property development, engineering, and travel and leisure businesses.