Ticketing Admin

Blue ocean holiday sdn bhd; Kuala Lumpur; On-site; MYR 20,000 - 33,000; Full time

Job summary

Blue ocean holiday sdn bhd is seeking a ticketing-focused operative to handle flight enquiries, reservations, ticket issuance, reissues, refunds, and liaison with airlines and suppliers. The role prioritizes accurate, timely ticketing with supporting administrative tasks and general travel operations.

You will assist sales teams and clients with enquiries, options, and documentation, while maintaining records. Fresh graduates are welcome.

Qualifications

• Fresh graduates are welcome to apply.
• Willingness to learn and adapt; on-the-job training provided.
• Familiarity with flight booking processes is an advantage.
• GDS experience (Sabre, Amadeus, Galileo) is an advantage.
• Detail-oriented with high accuracy; good communication skills.

Responsibilities

• Handle flight enquiries, reservations, ticket issuance, changes, and refunds.
• Liaise with airlines and ticketing suppliers daily.
• Maintain records and update booking/customer information in internal systems.
• Assist with invoices, payment records, and basic admin tasks.
• Provide travel operations support and assist with hotel bookings when workload is low.

Skills

Detail-oriented

Good communication

Interpersonal skills

Organizational skills

Work under pressure

Independent learner

Tools

GDS (Sabre)

GDS (Amadeus)

GDS (Galileo)

Job description

Job Description

Responsible for the company's flight ticketing operations and administrative support, including flight enquiries, reservations, ticket issuance, reissue, refund, airline coordination, documentation, and general administrative tasks.

This is a ticketing-focused operational position, with administrative duties as supporting responsibilities. The successful candidate will be responsible for ensuring all ticketing processes are handled accurately, efficiently, and in a timely manner.

Key Responsibilities

1. Ticketing & IATA Operations – Core Responsibility

Handle flight enquiries, reservations, ticket issuance, and GDS system operations.

Ensure accuracy of passenger names, flight details, dates, timings, fares, and booking information.

Handle ticket changes, cancellations, refunds, and urgent ticketing cases.

Follow up on pending bookings and ensure all ticketing matters are completed on time.

Liaise with airlines and ticketing suppliers on a daily basis.

Obtain and update flight schedules, fares, ticketing rules, and policy changes.

Assist in handling flight disruptions, including delays, cancellations, schedule changes, and other urgent situations.

3. Customer & Internal Support

Support the sales team and clients with ticketing-related enquiries.

Provide suitable flight options and solutions based on client requirements.

Respond to ticketing enquiries promptly and follow up until completion.

4. Administrative Duties

Maintain proper records, documents, and ticketing-related files.

Update booking and customer information in internal systems.

Assist with invoices, payment records, and basic documentation.

Assist with general office administration and filing.

Prepare and organize basic reports and administrative documents.

Provide administrative support to other departments when required.

5. General Travel Operations Support

When the ticketing workload is low:

Assist with hotel bookings.

Assist in organizing basic travel itinerary information.

Assist with document preparation and record organization.

Support other basic operational tasks assigned by management.

Note: Ticketing-related responsibilities remain the first priority of this position. Administrative and other operational duties will be handled according to business needs and workload.

Requirements

Fresh graduates are welcome to apply.

Candidates with a strong willingness and ability to learn are encouraged to apply.

Comprehensive on-the-job training will be provided.

Familiarity with flight booking processes is an advantage.

GDS experience, such as Sabre, Amadeus, or Galileo, is an advantage.

Candidates without relevant experience must demonstrate strong learning ability.

Detail-oriented with a high level of accuracy.

Good communication and interpersonal skills.

Able to work under pressure and handle multiple tasks.

Proactive, responsible, and able to work independently.

Good organizational and administrative skills.

Language Requirements

Fluent in Mandarin / Chinese communication is required to communicate effectively with Mandarin-speaking clients.

Good command of English.

Basic communication skills in Bahasa Malaysia.

Performance Evaluation

Ticketing accuracy.

Processing efficiency and timeliness.

Follow-up and task completion ability.

Administrative accuracy and organization.

Work consistency and responsibility.

Ability to manage multiple tasks effectively.

Position Summary

This is a ticketing-focused position with administrative responsibilities.

The main responsibility is to handle flight enquiries, reservations, ticket issuance, reissue, refunds, and communication with airlines, suppliers, and clients, while also assisting with the company's daily administrative and documentation work.

Ticketing-related work takes priority over administrative and other operational duties.