Ticketing Executive

Raha Legacy Holidays Sdn Bhd; Shah Alam; On-site; MYR 29,000 - 42,000; Full time

Benefits offered by this job

Dental & Vision Care

EPF

SOCSO & EIS

Ticketing / GDS Training

Job summary

Raha Legacy Holidays Sdn Bhd is seeking a Ticketing Executive to handle daily airline reservations, ticketing and related matters. You will search schedules, availability and airfares, manage bookings through airline portals and issue tickets via Galileo GDS after training.

The role requires accurate passenger details, adherence to fare rules, and timely amendments or refunds as needed, with opportunities for GDS training and development.

Qualifications

• Minimum Diploma or Degree in Tourism, Hospitality, Business Administration or a related field.
• Good computer skills and comfortable with online systems.
• Strong communication in Bahasa Malaysia and English.
• Detail-oriented and accurate with passenger information and tickets.
• Willing to learn, reliable, and able to work independently or in a team.
• Willing to attend airline ticketing and GDS training.

Responsibilities

• Handle daily airline reservations, ticketing and booking-related matters.
• Search and provide flight schedules, availability and airfares based on customer needs.
• Manage reservations through airline portals and online systems, including GDS.
• Issue tickets through Galileo GDS after training.
• Ensure passenger details, travel dates, routes and fares are accurate before issuing tickets.
• Check fare conditions, baggage allowance, seat selection and deadlines.
• Handle amendments, reissuance, cancellations and refunds per rules.
• Monitor booking and payment deadlines to avoid charges or cancellations.
• Maintain accurate records of reservations and issued tickets.
• Prepare and submit monthly ticketing and airline reservation reports.

Skills

Bahasa Malaysia

English

Attention to detail

Teamwork/Independent work

Education

Diploma or Degree in Tourism/ Hospitality/ Business Administration

Tools

Galileo GDS

Airline portals

Job description

The Ticketing Executive handles daily airline reservations, ticketing and booking-related matters for Raha Legacy Holidays. The role involves searching and providing suitable flight schedules, availability and airfares based on customer requirements, managing reservations through airline agent portals and online reservation systems, and issuing tickets through Galileo GDS. The position requires ensuring accuracy of passenger information, travel dates, routes and fares, and handling booking amendments, cancellations and refunds in accordance with airline rules and company procedures.

Key responsibilities

• Handle daily airline reservations, ticketing and booking-related matters
• Search and provide suitable flight schedules, availability and airfares based on customer requirements
• Handle airline reservations and booking management through airline agent portals and online reservation systems, including AirAsia, Batik Air and Firefly
• Handle flight reservations and ticket issuance through Galileo GDS upon completion of the required training
• Ensure passenger names, travel dates, routes, fares and other booking details are entered accurately before ticket issuance
• Check and advise on fare conditions, baggage allowance, seat selection, ticketing deadlines and other applicable airline requirements
• Handle booking amendments, ticket reissuance, cancellations and refunds in accordance with airline rules and company procedures
• Monitor booking status, ticketing deadlines and payment deadlines to avoid booking cancellations or unnecessary charges
• Maintain accurate and updated records of airline reservations and tickets issued
• Prepare and submit monthly ticketing and airline reservation reports to Management

About you

• Minimum Diploma or Degree in Tourism, Hospitality, Business Administration or a related field
• Good computer skills and comfortable working with online systems and digital platforms
• Good communication skills in Bahasa Malaysia and English
• Strong attention to detail and accuracy, particularly when handling passenger information, travel dates, fares and ticketing deadlines
• Responsible, organised and willing to learn
• Able to work independently and as part of a team
• Willing to attend airline ticketing and GDS training arranged by the company
• Willing to perform airport duty and work outside normal office hours when operationally required

Medical Coverage

• Dental & Vision Care (Glasses)
• EPF, SOCSO & EIS
• Ticketing / GDS Training