Fleet Operations Supervisor – Dispatch, Routing & KPI

J&T EXPRESS (MALAYSIA) SDN. BHD.; Shah Alam; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Medical

Miscellaneous allowance

Sports (e.g. Gym)

Birthday event

Teambuilding

Paternity leave

Job summary

J&T Express Malaysia is seeking an Operations Supervisor to manage daily truck fleet operations, ensure vehicle availability and driver assignments, and optimize routes and schedules. You will coordinate with maintenance, supervise dispatchers and drivers, and drive continuous improvements through KPI reporting.

The role requires a Diploma/Degree in logistics or related field with 2–4 years in transport or fleet ops, and proficiency in TMS, GPS, and Excel.

Qualifications

• Diploma/Degree in Logistics, Transport, Supply Chain, Business or related fields (preferred).
• Minimum 2–4 years of working experience in transport, fleet operations, or similar environment.
• Experience supervising dispatchers, drivers, or transport teams is an added advantage.
• Strong knowledge of fleet operations, routing, vehicle capacity planning, and basic maintenance requirements.
• Proficient in Transport Management System (TMS), GPS tracking tools, and MS Excel.
• Strong leadership, communication, and problem-solving abilities.
• Ability to work in a high-pressure, fast-paced environment, including shifts or weekends when required.

Responsibilities

• Manage the overall daily truck fleet operations by ensuring vehicle availability, driver assignment, dispatch arrangement, and adherence to planned routes and schedules.
• Plan and optimize daily trip schedules, routing, and fleet utilization with timely adjustments for urgent shipments, delays, or breakdowns.
• Ensure all fleet documentation and system records—trip logs, fuel, mileage, tolls, GPS data—are complete, accurate, and updated promptly.
• Coordinate with Maintenance to ensure timely servicing, roadworthiness, and regulatory compliance.
• Lead and supervise dispatchers and drivers, coordinating with internal departments and external parties to resolve issues efficiently.
• Monitor and report fleet KPIs such as on-time performance, utilization, fuel efficiency, and breakdown rates.

Skills

Leadership

Communication

Problem-solving

Education

Diploma/Degree in Logistics, Transport, or related field

Tools

TMS

GPS tracking

MS Excel

Job description

J&T Express Malaysia is seeking an Operations Supervisor to manage daily truck fleet operations, ensure vehicle availability and driver assignments, and optimize routes and schedules. You will coordinate with maintenance, supervise dispatchers and drivers, and drive continuous improvements through KPI reporting.

The role requires a Diploma/Degree in logistics or related field with 2–4 years in transport or fleet ops, and proficiency in TMS, GPS, and Excel.