Customer Support Representative (Fintech, Japanese)

Savior Artigos Texteis Lda; Butterworth; Hybrid; MYR 48,000 - 60,000; Full time

Job summary

Savior Artigos Texteis Lda is hiring a Japanese-Speaking Customer Support Representative for their team in Kuala Lumpur, Malaysia. The role involves supporting users with financial and crypto products through live chat and email.

The ideal candidate will have native-level Japanese proficiency, strong English skills, and experience in customer service, ideally within financial or fintech sectors. Candidates must be willing to work in a hybrid model and possess legal work authorization in Malaysia.

Qualifications

• 2-4 years of experience in Customer Service or Live-chat.
• Ability to perform 5 days' shift work and work onsite or from home.
• Legal work authorization in Malaysia.

Responsibilities

• Assist customers with inquiries in Japanese and English.
• Ensure high-quality customer service experience.
• Manage inquiries or complaints from users.
• Flag discrepancies and unusual situations to management.
• Continuously seek improvements in operations.

Skills

Native-level Japanese proficiency

Strong command of English

Customer Service experience

Experience with financial products

Numerical acumen

Education

Educational background in Finance, Economics, Mathematics, Business Administration or analytical fields

Job description

Overview

Hi Talent Ready! We're currently hiring for Japanese-Speaking Customer Support Representative that are willing to be placed in Kuala Lumpur, Malaysia. The following details below:

Requirements

• Native-level Japanese proficiency, able to confidently support users on complex, written interactions related to financial and crypto products (reading & typing mandatory).
• Strong command of English, written and spoken.
• Experience in Customer Service / Live-chat Customer Service, preferably 2-4 years, with training in frontline operations (Live Chat & Email).
• Experience working with financial institutions, fintech platforms, trading environments, or crypto-currency products is a strong advantage.
• Educational background in Finance, Economics, Mathematics, Business Administration, or other analytical / STEM-related fields is preferred.
• Strong numerical acumen with attention to detail and comfort working with figures, data, and statistics.
• Passion to develop knowledge and a long-term career in fintech / crypto-currency trading firms.
• Team player, committed and self-driven, with the ability to respond positively and professionally to user requests.
• Ability to perform 5 days' shift work, including weekends and public holidays.
• Willingness to work onsite during day shifts and from home during night shifts, according to the hybrid model.
• Legal work authorisation in Malaysia is required.

Responsibilities

• Assist customers with inquiries via live chat or email in Japanese and English.
• Ensure an efficient, accurate, and high-quality customer service experience.
• Be well equipped with crypto trading platform, products, and crypto-market fundamentals, while keeping abreast of general market conditions.
• Diligently manage and follow up on inquiries or complaints from current and prospective users.
• Demonstrate a strong ability to understand customer needs and convert them into constructive feedback and suitable solutions for management.
• Ensure frontline operations are smooth by flagging discrepancies, potential risks, or unusual situations to management in a timely manner.
• Continuously seek improvements to enhance team performance, work efficiency, and overall operational processes.

If you're interested, kindly send your best resume to [e-mail]

Looking forward to collaborating with you

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