Fintech Support Specialist – Japanese Speaking

Savior Artigos Texteis Lda; George Town; Hybrid; MYR 55,800 - 100,440; Full time

Job summary

Savior Artigos Texteis Lda is hiring a Japanese-speaking Customer Support Representative to assist customers in Japanese and English via live chat and email. The role requires 2–4 years in customer service, experience with fintech or crypto products, and a strong numerical mindset.

You will work in a hybrid model, onsite by day and remote at night, with Malaysia work authorization. The position focuses on delivering high-quality support, understanding customer needs, and contributing to process

Qualifications

• > Native-level Japanese and fluent English are required.
• > 2–4 years in customer service with frontline training (Live Chat & Email).
• > Experience with financial institutions, fintech platforms, trading environments, or crypto products is a strong advantage.
• > Educational background in Finance, Economics, Mathematics, Business Admin, or related fields is preferred.
• > Strong numerical acumen with attention to data and statistics.
• > Willingness to build a long-term career in fintech/crypto trading firms.
• > Team player, self-driven, able to respond professionally to user requests.
• > 5-day shift work including weekends and public holidays.
• > Hybrid model: onsite day shifts, remote night shifts; Malaysia work authorization.
• > Legal work authorisation in Malaysia.

Responsibilities

• > Assist customers with inquiries via live chat or email in Japanese and English.
• > Ensure an efficient, accurate, and high-quality customer service experience.
• > Be well-equipped with crypto trading platform, products, and market fundamentals.
• > Manage and follow up on inquiries or complaints from users.
• > Understand customer needs and provide feedback and solutions to management.
• > Flag discrepancies, risks, or unusual situations to management in a timely manner.
• > Seek continuous improvements to enhance team performance and operations.

Skills

Japanese proficiency

English proficiency

Customer service

Fintech crypto knowledge

Finance/Economics background

Numerical skills

Team player

Education

Finance/Economics degree

Tools

Crypto trading platforms

Live chat software

Job description

We're currently hiring for Japanese-Speaking Customer Support Representative that are willing to be placed in Kuala Lumpur, Malaysia. The following details below:

Requirements

• Native-level Japanese proficiency, able to confidently support users on complex, written interactions related to financial and crypto products (reading & typing mandatory).
• Strong command of English, written and spoken.
• Experience in Customer Service / Live-chat Customer Service, preferably 2-4 years, with training in frontline operations (Live Chat & Email).
• Experience working with financial institutions, fintech platforms, trading environments, or crypto-currency products is a strong advantage.
• Educational background in Finance, Economics, Mathematics, Business Administration, or other analytical / STEM-related fields is preferred.
• Strong numerical acumen with attention to detail and comfort working with figures, data, and statistics.
• Passion to develop knowledge and a long-term career in fintech / crypto-currency trading firms.
• Team player, committed and self-driven, with the ability to respond positively and professionally to user requests.
• Ability to perform 5 days' shift work, including weekends and public holidays.
• Willingness to work onsite during day shifts and from home during night shifts, according to the hybrid model.
• Legal work authorisation in Malaysia is required.

Responsibilities

• Assist customers with inquiries via live chat or email in Japanese and English.
• Ensure an efficient, accurate, and high-quality customer service experience.
• Be well equipped with crypto trading platform, products, and crypto-market fundamentals, while keeping abreast of general market conditions.
• Diligently manage and follow up on inquiries or complaints from current and prospective users.
• Demonstrate a strong ability to understand customer needs and convert them into constructive feedback and suitable solutions for management.
• Ensure frontline operations are smooth by flagging discrepancies, potential risks, or unusual situations to management in a timely manner.
• Continuously seek improvements to enhance team performance, work efficiency, and overall operational processes.