Finance Shared Services Specialist II (AR)

Fragomen Malaysia Sdn Bhd; Kuala Lumpur; On-site; MYR 60,000 - 110,000; Full time

Job summary

Fragomen Malaysia Sdn Bhd seeks a Finance Shared Services Specialist II (AR) to support the AR function with accurate billing, timely collections, and reconciliations. You will guide junior members, drive process improvements, and ensure adherence to financial controls and policies.

Revenue collection, dispute resolution, and month-end activities form part of the role, requiring strong analytical and communication skills and ERP experience; this is a hands-on position in a fast-paced shared

Qualifications

• Bachelor's degree in Accounting, Finance, Business or related field.
• 4+ years of experience in Accounts Receivable or Shared Services.
• Strong knowledge of billing, collections, reconciliations and cash application.
• Experience supporting month-end close and financial reconciliations.
• Excellent analytical and problem-solving skills with attention to detail.
• Ability to work independently and guide junior teammates.
• Excellent verbal and written communication; collaborates effectively.
• Advanced Excel skills; ERP experience (SAP, Oracle) preferred.

Responsibilities

• Analyse customer ageing reports and identify overdue balances.
• Execute collection actions and negotiate payments with customers.
• Liaise with Billing for invoice corrections or adjustments.
• Resolve end-to-end receivables cases and close timely.
• Track disputes and overdue cases; ensure SLA follow-up.
• Investigate billing and account discrepancies and resolve.
• Coordinate with internal stakeholders to unblock payments.
• Document dispute cases and resolution outcomes.
• Communicate with customers on overdue status and progress.
• Support reconciliation of disputed or overdue accounts.
• Prepare ageing analyses and collection status reports.
• Ensure compliance with SOPs and maintain audit trails.
• Identify opportunities to improve AR processes and automate where possible.

Skills

Analytical thinking

Problem solving

Attention to detail

Communication

Independent work

Education

Bachelor's degree in Accounting/Finance/Business

Tools

Microsoft Excel

ERP systems (SAP, Oracle)

Job description

Finance Shared Services Specialist II (AR)

This role supports the Accounts Receivable (AR) function by ensuring the accurate and timely billing, collection, and reconciliation of customer accounts. This role is responsible for maintaining the integrity of receivables, supporting month-end activities, driving process improvements, and providing guidance to junior team members while ensuring compliance with company policies and financial controls.

Key Responsibilities

Collections Monitoring & Issue Resolution Support

• Analyse customer ageing reports and outstanding balances to identify overdue
• Determine appropriate resolution actions, including:
  • Customer collection follow-up and payment negotiation.
  • Liaising with Billing team for invoice corrections or adjustments.
  • Engaging Business teams to clarify contract, pricing, or service-related issues.
• Manage end-to-end resolution of assigned receivables cases and ensure timely closure.
• Track outstanding disputes and overdue cases, ensuring follow-up actions are completed within SLA.
  
• Investigate billing, payment, and account discrepancies.
• Coordinate with internal stakeholders to resolve disputes and unblock payment delays.
• Ensure proper documentation of dispute cases and resolution outcomes.
  

Stakeholder Management

• Communicate with customers regarding overdue accounts and payment status.
• Collaborate with Billing, Sales, and Business teams to resolve receivables issues.
• Respond to internal and external enquiries related to overdue accounts and disputes.
  
• Support reconciliation of disputed or overdue customer accounts.
• Maintain accurate records of collection activities and case updates.
• Prepare ageing analysis and collection status reports.
  

Compliance & Controls

• Ensure compliance with company policies, SOPs, and internal approval guidelines.
• Maintain audit trail and proper documentation for all collection cases.
  

Process Improvement

• Identify opportunities to improve AR processes and operational efficiency.
• Support automation, standardization, and continuous improvement initiatives within the shared services team.
  

Requirements

• Bachelor's degree in Accounting, Finance, Business, or a related discipline.
• At least 4 years of experience in Accounts Receivable, Finance, Accounting, or a Shared Services environment.
• Strong knowledge of billing, collections, customer account reconciliation, and cash application processes.
• Experience supporting month-end closing activities and financial reconciliations.
• Strong analytical and problem-solving skills with excellent attention to detail.
• Demonstrated ability to work independently and provide guidance to junior team members.
• Good verbal and written communication skills with the ability to collaborate effectively with internal and external stakeholders.
• Advanced proficiency in Microsoft Excel. Experience with ERP systems (e.g., SAP, Oracle) is preferred.
• Proactive, adaptable, and committed to continuous process improvement.

All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position’s location, and conducting a comprehensive background check, where permitted by local regulations. We use limited AI‑assisted tools for administrative screening purposes only - never for decision‑making. All hiring decisions are made by people. Applicants may have rights to information and explanations regarding the use of such tools, or request human review, as required by applicable regional laws.

Fragomen is the leading global immigration law firm with more than 6,000 professionals in nearly 70 offices across the Americas, EMEA and APAC, delivering services in over 170 countries. Ranked on both the Am Law 100 and Am Law Global 100, the firm is widely recognized for its leadership in immigration law and commitment to fostering a culture where diverse attorneys thrive and all individuals have equal opportunities to succeed.

Fragomen helps corporations and individuals navigate the complexities of global mobility and provides end-to-end support across the immigration lifecycle, from strategic planning and policy design to compliance, government investigations, litigation and more.

Fragomen is the leading global immigration law firm with more than 6,000 professionals in nearly 70 offices across the Americas, EMEA and APAC, delivering services in over 170 countries. Ranked on both the Am Law 100 and Am Law Global 100, the firm is widely recognized for its leadership in immigration law and commitment to fostering a culture where diverse attorneys thrive and all individuals have equal opportunities to succeed.

Fragomen helps corporations and individuals navigate the complexities of global mobility and provides end-to-end support across the immigration lifecycle, from strategic planning and policy design to compliance, government investigations, litigation and more.