Field Service Engineer

STERIS; Shah Alam; Presencial; MYR 60.000 - 90.000; Jornada completa

Descripción de la vacante

STERIS in Malaysia is seeking a Field Service Engineer to perform preventive and corrective maintenance, installation, and troubleshooting for medical devices at key accounts across the country.

You will travel within Malaysia, support the service team, and provide on-site customer training while adhering to safety protocols. A relevant diploma/degree, strong English, and a valid driving license are required.

Formación

• Diploma or Bachelor’s degree in Biomedical Engineering, Electrical & Electronics, or Mechatronics.
• Experience repairing medical, hospital and healthcare equipment.
• Strong troubleshooting, problem solving and communication skills.
• Willingness to travel within Malaysia with short notice.
• Own vehicle with valid driving license.

Responsabilidades

• Perform preventive and corrective maintenance, diagnose, repair and install medical devices and related software/hardware.
• Diagnose malfunctions, determine corrective actions and escalate when needed.
• Maintain relationships with customers and internal teams; provide updates and logs.
• Support service activities for key accounts and coordinate with contractors for site work.
• Provide on-site training and ensure adherence to Health & Safety protocols.

Conocimientos

Troubleshooting

Communication

English proficiency

Driving license

Travel readiness

Educación

Biomedical Engineering / Electrical & Electronics / Mechatronics degree

Descripción del empleo

Company description

STERIS is a leading provider of infection prevention and procedural products and services, focused primarily on the critical markets of healthcare, pharmaceutical and research and medical devices. Our mission is to help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. We have 12,000 employees worldwide, with over 3,000 in Customer-facing sales and service roles. Founded as Innovative Medical Technologies in Ohio in 1985, the company was renamed STERIS in 1987. Many of the businesses that have been acquired and integrated into STERIS have much longer operating histories, notably the American Sterilizer Company founded in 1894. The STERIS Vision is inspired by our Customers' efforts to create a healthier and safer world, and guided by our legacy of leadership and innovation; we strive to be a Great Company. To STERIS, this means we will make a difference by providing world-class product and service solutions for our Customers, safe and rewarding work for our People, and superior returns for our Shareholders.

Job description

Position Summary: STERIS is recruiting for a Field Service Engineer to join our team in Malaysia. You will be performing a variety of routine and non-routine local service support assignments and ensure quality services delivered to our customers timely. You are responsible for service activities & revenues of the assigned key accounts, and support service team for ad-hoc service activities including standby for service hotline. You provide customer supports and build strong relationship with customers during field visits. You manage on site installation, repairs, maintenance and provide solutions to customers with product & service offerings including, but not limited to CSSD, Surgical and Endoscopy Reprocessing within Malaysia.

What You Will Do

• Perform preventive and corrective maintenance, diagnose and troubleshoot, repair, installation of STERIS and related products, including software, operating system, network, hardware, and applications.
• Apply troubleshooting techniques to eliminate equipment malfunctions. Conduct diagnostics procedures to isolate problem. Assess severity of malfunctions and determine corrective actions required or escape for assistance and prompt resolutions.
• Utilize knowledge of company's product lines and services to keep existing and potential customers informed when new, additional needs are identified.
• Maintain a working relationship with the commercial team and Service Manager to advise of activity/changes related to sales opportunities in assigned territory.
• Maintain daily communications with customers to ensure resolutions and proper follow-ups.
• Administrative responsibilities such as prepare and maintain accurate customer service logs, internal service records, diagnostics updates, customer install base, spare part inventory and other management reports in a timely manner.
• Develop and maintain effective, communicative relationships with customers, managers, support functions and the sales and dealer organization. Utilize provided product and industry knowledge to ensure customer's expectations of service are exceeded. Actively seek continuing education opportunities.
• Respond to routine customer and sales questions regarding equipment operation and performance. Provide on-site support to the sales and dealers organization, limited to identifying opportunities, sizing, and utility requirements.
• Manage and co-ordinate with contractors for site survey, project tender and site preparation and installation work
• Utilize customer protocols when entering and exiting facilities and abide by all Health & Safety protocols. Ensure safe working environment.
• Conduct End User training when required

Experience, Skills and Abilities Needed

• Vocational Training / Diploma / Bachelor's Degree in Biomedical Engineering, Electrical & Electronics Engineer or Mechatronics
• Experience in repairing medical, laboratory and healthcare equipment in hospitals
• Troubleshooting and diagnostic skills to find, rectify, and anticipate defects in equipment
• Team player, strong problem solving and communication skills
• Enhanced English proficiency to comprehend operation and service manuals, as well as to communicate effectively with others
• Possess own vehicle with valid driving license and ability to travel within Malaysia with short notice
• Flexibility to carry out work duties occasionally beyond ordinary working hours