Field Engineer, Malaysia

Carestream Healthcare International; Selangor; On-site; MYR 60,000 - 100,000; Full time

Job summary

Carestream Healthcare International in Malaysia is seeking a field service engineer to provide remote and onsite support for imaging and X-ray products. You will install equipment, train customer staff, perform preventive maintenance, and prepare technical reports.

Travel within Malaysia and overseas as required to support service activities. Strong troubleshooting and communication skills, plus a degree/diploma in Electro-Mechanical Engineering, are preferred.

Qualifications

• Diploma or Degree in Electro-Mechanical Engineering or a related discipline.
• Minimum 5 years of experience in equipment service and technical support.
• Preference for experience in medical imaging, healthcare tech, X-ray systems, or related industries.

Responsibilities

• Provide remote and onsite service support for Carestream imaging and X-ray products.
• Install equipment and train customer employees in proper use and care.
• Repair equipment, diagnose problems, and implement corrective actions.
• Perform preventive maintenance and ensure optimal system performance.
• Maintain service documentation and update tickets in the service management system (e.g., C4C).
• Travel within Malaysia and overseas as required to support service activities.

Skills

Electrical engineering

Mechanical engineering

Troubleshooting

Customer service

Time management

Travel flexibility

Windows networking

Communication

Education

Electro-Mechanical Engineering (Diploma/Bachelor)

Tools

C4C

Windows/NT

Job description

The role is responsible for providing support to customers for Carestream Imaging and X-ray products. The primary responsibilities include remote and onsite technical support, performing system installation and commissioning, conducting customer training and preparing technical reports for customers.

Role and Responsibilities

Provision of effective service and support to Carestream customers by:

• Repair equipment through effective diagnosis of problems, formulation and implementation of corrective actions.
• Install equipment and provide training to customer employees in the effective utilization and care of that equipment.
• Installation and maintenance for general X-ray floor and ceiling mount, CR laser imager, C- Arm, and future medical imaging models when required.
• Communicate effectively with Project Manager on room planning for X-ray system and provide daily update on installation status.
• Conduct preventive maintenance on medical imaging equipment in accordance with manufacturer specifications, ensuring optimal system performance, reliability and compliance with operational standards.
• Complete and maintain accurate service documentation, including updating work orders and service tickets through company service management systems (e.g., C4C).
• Monitor and achieve service KPIs while maintaining compliance with company service standards and performance expectations.
• Escalate system issues to technical support teams and follow up on corrective action plans and provide customers with timely updates and solutions.
• Work closely with BOC team to manage service tickets, service support and update system status at hospital sites for service contract renewals, spare parts sales and identify new sales system opportunities.
• Travel within Malaysia and overseas as required to support service activities and training. Ensure high equipment uptime, reliability, and customer satisfaction through proactive service and support.
• Order and manage repair parts cycle times,
• Ensure all company tools and test equipment are properly kept in optimal condition and ensure efficient usage and procurement of spare parts.
• Follow escalation processes to ensure timely resolution of customer service and technical issues.
• Keep management and sales teams fully aware of all developments in the installed base.
• Maintain high levels of customer satisfaction by providing proactive communication and keeping customers informed of service activities and progress.
• Report regularly to management in accordance with reporting guidelines/procedures
• Follow the alert procedure for system down.
• Coordinate spare parts and system escalations for customers in Malaysia.

Qualifications/Skill Requirements:

• Diploma or Degree in Electro-Mechanical Engineering or a related discipline from a recognized college or university.
• Minimum 5 years of experience in equipment service and technical support, preferably within the medical imaging, healthcare technology, graphic printing, X-ray systems, C-Arm systems, or related industries.
• Possession of a valid Malaysian Radiation Protection Officer (RPO) License is preferred.
• Strong knowledge of electrical, electronic, mechanical, and digital technologies.
• Strong troubleshooting skills and fault-finding techniques.
• Experience servicing medical imaging, healthcare, or related technical equipment is preferred.
• Understanding of the healthcare sector, including private and public hospital environments, is an advantage.
• Demonstrated ability to be accountable for effective delivery of assigned goals.
• Broad-based technical skills with high level exposure to the digital technology and printing equipment.
• Proven ability to work with our customers and their business beyond their equipment service needs.
• Strong customer service and communication skills with the ability to explain technical issues to the customers.
• Proven personal time management and reasoning skills.
• Ability to learn new technologies and systems quickly.
• Experience working collaboratively with both internal team members and external customers.
• High knowledge of Windows & NT PC skills, networking and workflow fundamentals.
• Must be able to travel when required Project management experience or skills are preferred.