Field Service Engineer (Biomedical Diagnostic)

AksesCare Sdn Bhd; Miri; On-site; MYR 60,000 - 90,000; Full time

Job summary

AksesCare Sdn Bhd is seeking a Field Service Engineer (Biomedical Diagnostic) to support laboratory analyzers at healthcare facilities across designated sites including Miri, Mukah, Marudi, Limbang and Lawas. You will perform installation, calibration, preventive maintenance and troubleshooting to keep instruments running smoothly.

You will prepare service reports, coordinate with manufacturers, train hospital staff and manage spare parts inventory, ensuring timely responses to downtime.

Qualifications

• Diploma or degree in engineering (electrical / electronic / Biomedical / Medical Electronics).
• Hands-on experience in analyzer installation, calibration, validation, preventive maintenance, troubleshooting and repair.

Responsibilities

• Attend to client troubleshooting requests, diagnose and resolve analyzer issues.
• Conduct preventive maintenance to ensure reliable operation of the analyzer.
• Prepare detailed service reports and maintain accurate maintenance records.
• Liaise with manufacturers and technical support to resolve issues.
• Conduct training and user guidance for hospital staff on analyzer operation and basic maintenance.
• Manage spare parts inventory and coordinate replenishment.
• Communicate with customers to understand service requirements and provide updates.

Skills

Maintenance

Troubleshooting

Calibration

Technical training

Education

Engineering degree or diploma

Job description

Field Service Engineer (Biomedical Diagnostic)

We are looking for a motivated and hands-on Field Service Engineer to join our team. In this role, you will provide technical support and maintenance services for laboratory analyzers, ensuring smooth and reliable operations at healthcare facilities.

You may be based at any one of the designated locations: Mukah, Miri, Marudi, Limbang, or Lawas, and must be willing to travel within the assigned area as required.

Key responsibilities

Attend to client troubleshooting requests, diagnose and resolve analyzer issues, and implement appropriate contingency plans when issues cannot be resolved immediately.

Conduct equipment inspections and plan and perform preventive maintenance to ensure the safe, reliable, and optimal operation of the analyzer.

Prepare detailed service reports and maintain accurate records of all maintenance, repairs, troubleshooting, and other service activities performed.

Liaise effectively with manufacturers and technical support teams to report complaints, obtain technical assistance, and ensure the timely resolution of technical issues.

Conduct technical training and user guidance for hospital staff on the proper operation, handling, and basic maintenance of the analyzer.

Manage spare and replacement parts inventory, including monitoring stock levels, ensuring adequate availability, and coordinating timely replenishment.

Communicate effectively with customers to understand their service requirements, provide timely updates, ensure high service quality and prompt resolution of issues.

Assist customers in arranging sample outsourcing to an alternative laboratory when required, particularly when analyzer downtime affects routine or urgent testing.

About you

Diploma or degree in engineering (electrical / electronic / Biomedical / Medical Electronics).

Hands-on experience in analyzer installation, calibration, validation, preventive maintenance, troubleshooting, and repair, including hardware and software-related issues and software updates of laboratory chemistry and immunoassay analyzers.

Minimum 1 year of experience working with laboratory analyzer in hospital.

Experience with Siemens Atellica CI will be considered a strong advantage.

Fresh graduates are encouraged to apply.