Field Services Engineer

Sysmex Asia Pacific; Selangor; On-site; MYR 78,000 - 112,000; Full time

Benefits offered by this job

Comprehensive benefits

Training opportunities

Career development

Job summary

Sysmex Malaysia is seeking a Field Service Engineer in Glenmarie, Shah Alam, to provide on-site and remote technical support for Sysmex medical devices. You will handle maintenance, installation, training, and service activities while ensuring ISO/GDPMD compliance and accurate documentation.

Ideal candidates have 3+ years in field service for IVD or healthcare equipment, strong troubleshooting, and excellent customer service.

Qualifications

• Diploma or degree in Biomedical, Electronics, Electrical, Mechanical Engineering or IT.
• Minimum 3 years field service experience in IVD, healthcare, laboratory, or life sciences.
• Experience with installation, maintenance, troubleshooting, and repair of medical equipment.
• Strong troubleshooting, diagnostic, and problem-solving skills.
• Ability to read manuals and interpret equipment specs.
• Customer service and stakeholder management capabilities.
• Proficiency in MS Office; Dynamics experience is a plus.

Responsibilities

• Provide on-site and telephone technical support for Sysmex devices.
• Handle customer inquiries and resolve issues promptly.
• Schedule and perform Preventive Maintenance and support demonstrations/installations.
• Ensure ISO/GDPMD compliance; close CAPA and audit findings.
• Maintain tools, documentation, and service records.
• Support service offerings, quotations, orders, and follow-up.

Skills

Field service experience

Troubleshooting

Customer service

Communication skills

Lab equipment knowledge

Teamwork

Biomedical/IVD knowledge

Education

Diploma/Degree in Biomedical, Electronics, Electrical, Mechanical Engineering or IT

Tools

Microsoft Dynamics

CRM systems

MS Office

Job description

Sysmex Malaysia Office at Glenmarie, Shah Alam

We are looking for a Field Service Engineer to provide technical support for the installation, maintenance, repair, and troubleshooting of medical devices, ensuring timely issue resolution, reliable equipment performance, quality service, and customer satisfaction.

Key Responsibilities:

• Provide on-site and telephone technical support, including troubleshooting and repair of Sysmex medical devices.
• Handle customer enquiries, complaints, and technical issues promptly, ensuring effective resolution and keeping customers updated on service progress.
• Schedule and perform Preventive Maintenance (PM) and support new instrument demonstrations, installations, training, and other field service activities.
• Ensure technical service activities comply with Company standards, ISO and GDPMD applicable requirements. including timely completion closure of CAPA, corrective actions, and audit findings.
• Maintain and calibrate personal repair tools and equipment and ensure proper technical documentation and service records are maintained.
• Support the promotion of Service Agreements, Preventive Maintenance Kits, and spare parts, including quotation, PO, and payment follow-up.
• Maintain accurate CRM records, customer agreements, instrument information, work orders, service reports, and spare-parts trunk stock.
• Submit required reports on time and review and sign authorized technical and customer service documents, where applicable.
• Undertake other special assignments or related duties as may be assigned by Management from time to time.

Requirements:

• Diploma/Degree in Biomedical, Electronics, Electrical, Mechanical Engineering, IT, or related field.
• Minimum 3 years’ field service experience, preferably in IVD, healthcare, clinical laboratory, or life sciences.
• Experience in installation, maintenance, troubleshooting, and repair of laboratory or medical equipment.
• Technical troubleshooting, diagnostic, and problem-solving skills.
• Knowledge of electrical, electronic, mechanical, and laboratory instrumentation systems.
• Ability to interpret technical manuals, service documentation, and equipment specifications.
• Customer service and stakeholder management skills.
• Effective communication, interpersonal, and teamwork skills.
• Proficiency in Microsoft Office and CRM systems. Microsoft Dynamics experience is an advantage.
• Medical robotics experience and basic computer troubleshooting skills are an advantage.

Why Sysmex Malaysia?

• Industry Leader: Be part of a pioneering company recognized globally in invitro diagnostics.
• Thriving Growth: Contribute to a multinational organization with a strong record of sustainable financial performance.
• Exceptional Benefits: Enjoy a comprehensive benefits package, plus exciting perks like sponsor fit and fun activities.
• Invested in You: Customize development programs, mentorship opportunities and career advancement pathways.
• Engaged Community: Activities designed to foster a vibrant, inclusive and collaborative workplace culture, and have a positive impact on the environment, society and community.

At Sysmex Malaysia we values diversity and inclusivity, and we welcome individual with relevant experience to apply and join our dynamic team.

“Together For A Better Healthcare Journey”.