Technical Sales Specialist, Endoscopy

STERIS; Shah Alam; On-site; MYR 120,000 - 180,000; Full time

Job summary

STERIS Malaysia is seeking a dynamic Technical Sales Specialist to grow our repair business by bridging technical expertise with strategic sales. You will identify new opportunities, manage key accounts in hospitals and clinics, and deliver solutions that build loyalty.

You will work in a fast-paced, customer-focused environment, provide accurate quotations, negotiate service contracts, and support post-sales technical issues to maximize uptime for healthcare providers.

Qualifications

• Minimum 3 years in technical sales within medical devices or healthcare.
• Proven track record of meeting/exceeding sales targets and strong negotiating skills.
• In-depth knowledge of medical equipment, especially endoscopes.

Responsibilities

• Identify and pursue new business opportunities within the repair market.
• Develop tailored sales strategies for key accounts and meet KPIs.
• Build relationships with hospital and clinic decision-makers and close service contracts.
• Provide accurate quotations and manage account receivables.
• Coordinate with service teams for on-site deployments and support.

Skills

Technical sales

Negotiation

Account management

Medical devices

Education

Bachelor's degree

Diploma

Job description

Position Summary

STERIS Malaysia is looking for a dynamic Technical Sales Specialist to grow our repair business by bridging technical expertise with strategic sales strategies. You will identify new sales opportunities, manage key accounts, drive growth through strategic engagement with hospitals and clinics, and deliver solutions that build lasting customer loyalty.

If you thrive in a fast-paced, customer-focused environment, we want to hear from you!

Language Requirements

This position requires knowledge of English due to the nature of the duties involved, including regular communications outside the province of Quebec, training, email communications, and frequent meetings and interactions with English-only employees. The employer has taken all reasonable steps to avoid imposing this language requirement, in accordance with the Charter of the French Language.

What You Will Do

Sales Development & Account Management

• Identify and pursue new business opportunities within the repair market, actively prospecting and converting leads into loyal customers.
• Develop and execute sales strategies tailored to each account, ensuring sales targets and KPIs are consistently met or exceeded.
• Build and maintain long-term relationships with key decision-makers in hospitals and clinics, becoming their trusted advisor for repair and maintenance needs.
• Provide accurate and timely quotations, lead negotiations, and close service contracts and maintenance agreements to secure ongoing revenue streams.
• Monitor market trends and competitor activities to adjust sales tactics and maximize competitive advantage.
• Manage account receivables effectively, ensuring timely payment collection and resolving any billing issues.

Customer-Centric Technical Support

• Respond to customer inquiries and service requests with urgency, ensuring customer satisfaction and retention.
• Conduct on-site assessments and troubleshooting, providing tailored solutions to address customer challenges.
• Facilitate loaner equipment arrangements when needed, minimizing operational downtime for customers.
• Deliver preventive maintenance training and system cleanings, showcasing added value to customers and enhancing the customer experience.

Collaborative Sales Support

• Partner with the sales team to support product demonstrations, initial installations, and on-site repairs for key accounts.
• Leverage cross-functional relationships within STERIS to ensure cohesive customer service and capitalize on broader business opportunities.
• Coordinate with contractors for site surveys and installations, ensuring smooth project execution aligned with customer expectations.

Strategic Reporting & Planning

• Maintain accurate records of sales activities, customer interactions, and service reports, using these insights to refine sales approaches.
• Develop territory plans and sales forecasts to guide business development efforts.
• Regularly report sales performance and market insights to the Sales Manager, contributing to strategic planning and decision-making.

The Experience, Skills And Abilities Needed

• Diploma or Bachelor’s Degree in any discipline.
• Minimum 3 years of experience in technical sales within the medical device or healthcare industry.
• Strong track record of meeting or exceeding sales targets, with excellent negotiation and closing skills.
• In-depth knowledge of medical equipment, particularly endoscopes and associated systems.
• Equipped with diagnostic and troubleshooting skills to find, rectify, and anticipate defects in equipment.
• Meticulous with strong problem solving and communication skills.

Company Information

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information, visit www.steris.com.

Equal Opportunity Employer

STERIS strives to be an Equal Opportunity Employer.