Field Service Engineer

Sysmex Asia Pacific; Shah Alam; On-site; MYR 60,000 - 120,000; Full time

Benefits offered by this job

Sponsor fit

Fun activities

Comprehensive benefits

Job summary

Sysmex Asia Pacific is seeking a Field Service Engineer in Shah Alam, Malaysia to install, service, and repair Sysmex medical devices ensuring optimal performance and customer satisfaction.

You will provide on-site and remote support, perform PMs, handle troubleshooting, and maintain detailed service records while upholding ISO and GDPMD standards. The role requires a biomedical/electronics/electrical/mechanical/IT degree and at least 3 years in field service within healthcare or life sciences.

Qualifications

• Diploma/Degree in Biomedical, Electronics, Electrical or Mechanical Engineering, IT, or related field.
• Minimum 3 years' field service experience in IVD/healthcare or life sciences.
• Experience in installation, maintenance, troubleshooting, and repair of laboratory or medical equipment.
• Strong customer service and communication skills.
• Proficiency in Microsoft Office and CRM; Microsoft Dynamics experience is an advantage.

Responsibilities

• Provide on-site and telephone technical support for Sysmex medical devices.
• Install, maintain, repair and troubleshoot laboratory equipment.
• Schedule PMs and support instrument demonstrations, installations, and training.
• Ensure compliance with ISO and GDPMD requirements including CAPA and audit findings.
• Maintain service records, CRM data, and spare-parts trunk stock.
• Support service agreements, PM kits, and spare parts quotations and follow-ups.
• Submit required reports and complete documentation.
• Undertake special assignments as assigned by Management.

Skills

Technical troubleshooting

Diagnostic skills

Problem solving

Customer service

CRM systems

Microsoft Office

Teamwork

Communication skills

Medical robotics

Education

Biomedical/Electrical/Electronic/Mechanical/IT degree

IT-related degree

Tools

Microsoft Dynamics

CRM software

Job description

We are looking for a Field Service Engineer to provide technical support for the installation, maintenance, repair, and troubleshooting of medical devices, ensuring timely issue resolution, reliable equipment performance, quality service, and customer satisfaction.

Key Responsibilities

• Provide on-site and telephone technical support, including troubleshooting and repair of Sysmex medical devices.
• Handle customer enquiries, complaints, and technical issues promptly, ensuring effective resolution and keeping customers updated on service progress.
• Schedule and perform Preventive Maintenance (PM) and support new instrument demonstrations, installations, training, and other field service activities.
• Ensure technical service activities comply with Company standards, ISO and GDPMD applicable requirements. including timely completion closure of CAPA, corrective actions, and audit findings.
• Maintain and calibrate personal repair tools and equipment and ensure proper technical documentation and service records are maintained.
• Support the promotion of Service Agreements, Preventive Maintenance Kits, and spare parts, including quotation, PO, and payment follow-up.
• Maintain accurate CRM records, customer agreements, instrument information, work orders, service reports, and spare-parts trunk stock.
• Submit required reports on time and review and sign authorized technical and customer service documents, where applicable.
• Undertake other special assignments or related duties as may be assigned by Management from time to time.

Requirements

• Diploma/Degree in Biomedical, Electronics, Electrical, Mechanical Engineering, IT, or related field.
• Minimum 3 years' field service experience, preferably in IVD, healthcare, clinical laboratory, or life sciences.
• Experience in installation, maintenance, troubleshooting, and repair of laboratory or medical equipment.
• Technical troubleshooting, diagnostic, and problem-solving skills.
• Knowledge of electrical, electronic, mechanical, and laboratory instrumentation systems.
• Ability to interpret technical manuals, service documentation, and equipment specifications.
• Customer service and stakeholder management skills.
• Effective communication, interpersonal, and teamwork skills.
• Proficiency in Microsoft Office and CRM systems. Microsoft Dynamics experience is an advantage.
• Medical robotics experience and basic computer troubleshooting skills are an advantage.

Why Sysmex Malaysia?

Industry Leader: Be part of a pioneering company recognized globally in invitro diagnostics.

Thriving Growth: Contribute to a multinational organization with a strong record of sustainable financial performance.

Exceptional Benefits: Enjoy a comprehensive benefits package, plus exciting perks like sponsor fit and fun activities.

Invested in You: Customize development programs, mentorship opportunities and career advancement pathways.

Engaged Community: Activities designed to foster a vibrant, inclusive and collaborative workplace culture, and have a positive impact on the environment, society and community.

At Sysmex Malaysia we values diversity and inclusivity, and we welcome individual with relevant experience to apply and join our dynamic team.

"Together For A Better Healthcare Journey".