Field Retail Operations Executive - Store Excellence

ARTIFICIAL INTELLIGENCE HOME SDN. BHD.; Kuala Lumpur; On-site; MYR 36,000 - 58,000; Full time

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Job summary

Aihome is seeking a highly proactive Retail Operations Executive to travel between our Kuala Lumpur outlets and HQ, enforcing SOPs and ensuring every store delivers a premium, high-tech customer experience.

You will be on the ground auditing stores, maintaining visual merchandising standards, and rapidly addressing any facility or IT issues that may arise to keep sales uninterrupted. Fluency in English and Bahasa Malaysia is required; Mandarin is a plus.

Qualifications

• 1–3 years in retail operations, visual merchandising or multi-store coordination.
• Field-based role requiring travel between Kuala Lumpur outlets.
• Fluent in English and Bahasa Malaysia; Mandarin is a strong advantage for coordinating with mall management and vendors.

Responsibilities

• Enforce SOPs and conduct rigorous store audits to ensure premium, high-tech in-store experiences.
• Oversee visual merchandising and tech maintenance; ensure price tags and displays are up-to-date and all demos are functional.
• Coordinate facility and IT issue resolution on-site to minimize sales disruption, including vendor liaison when needed.
• Manage stock and assets at store level, including cycle counts and loss prevention measures.

Skills

Retail operations

Visual merchandising

Multi-store coordination

Job description

Aihome is seeking a highly proactive Retail Operations Executive to travel between our Kuala Lumpur outlets and HQ, enforcing SOPs and ensuring every store delivers a premium, high-tech customer experience.

You will be on the ground auditing stores, maintaining visual merchandising standards, and rapidly addressing any facility or IT issues that may arise to keep sales uninterrupted. Fluency in English and Bahasa Malaysia is required; Mandarin is a plus.