Retail Operations Manager

GMG; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

GMG in Malaysia is seeking an experienced Retail Operations Manager to lead our sports retail stores across the country. You will drive sales, optimize store operations, and develop store teams to achieve high performance.

You will work closely with Marketing, Merchandising, HR, and Logistics to ensure seamless execution, strong customer experience, and compliance with SOPs and safety standards. The role also supports new store openings and major launches, focusing on visual standards and

Qualifications

• Experience leading large-format or high-volume retail environments.
• Proven ability to develop store teams and lift performance.
• Hands-on problem solving with cross-functional collaboration.
• Passion for retail and customer experience.

Responsibilities

• Oversee store operations to deliver strong sales, productivity, and service results.
• Lead, coach, and develop Store Managers and teams, building a talent pipeline.
• Collaborate with Marketing, Merchandising, HR, and Logistics for seamless execution.
• Improve inventory flow, visual merchandising, customer experience, and processes.
• Ensure SOPs, audits, safety standards, and loss-prevention compliance.
• Support new store openings, major launches, and key retail initiatives.

Skills

Operational leadership

People leadership

Cross-functional collaboration

Retail management

Customer experience

Job description

We are seeking an experienced Retail Operations Manager to lead our sports retail stores in Malaysia. The role focuses on driving commercial results, operational excellence, and team development while working closely with cross-functional partners.

Key Responsibilities

• Oversee operations for stores; deliver strong sales, productivity, and service results.
• Lead, coach, and develop Store Managers and teams; build a strong talent pipeline and performance culture.
• Collaborate with Marketing, Merchandising, HR, and Logistics to ensure seamless execution across stores.
• Improve inventory flow, visual merchandising standards, customer experience, and operational processes.
• Ensure compliance with SOPs, audit requirements, safety standards, and loss-prevention policies.
• Support new store openings, major launches, and key retail initiatives.

What We’re Looking For

• Strong operational leader with experience managing large-format or high-volume retail environments.
• Proven people leader who develops teams and lifts performance.
• Hands‑on problem solver with strong cross‑functional collaboration.
• Passionate about retail, consumer experience, and operational excellence