Field Engineer - On-site Support & Automation

Motorola Solutions Malaysia Sdn Bhd; Petaling Jaya; On-site; MYR 39,000 - 58,000; Full time

Job summary

Motorola Solutions Malaysia Sdn Bhd is seeking a Field Engineer (Customer Service) to support deployed systems with remote and on-site assistance. Fresh graduates are welcome to join and will be trained on core systems and devices to develop relevant expertise.

The role requires on-site support, out-of-hours work, and collaboration with service teams and vendors to resolve issues and optimise processes using automation and data analytics.

Qualifications

• Degree in Engineering, Computer Science, IT or equivalent.
• Internship/project experience welcomed.
• Interest in Public Safety, Data analytics, Automation, Cybersecurity, NOC & SOC, Customer Support.
• Strong troubleshooting knowledge on network.

Responsibilities

• Provide remote and on-site support for deployed systems.
• Assist incident response and root cause analysis.
• Collaborate with service teams and vendors.
• Train graduates on core systems and devices.

Skills

Network troubleshooting

Interpersonal skills

Customer support

Data analytics

Cybersecurity

ITIL awareness

Education

Degree in Engineering

Degree in Computer Science

Degree in Information Technology

Job description

Motorola Solutions Malaysia Sdn Bhd is seeking a Field Engineer (Customer Service) to support deployed systems with remote and on-site assistance. Fresh graduates are welcome to join and will be trained on core systems and devices to develop relevant expertise.

The role requires on-site support, out-of-hours work, and collaboration with service teams and vendors to resolve issues and optimise processes using automation and data analytics.