Round-the-Clock WAVE Technical Support Engineer

Motorola Solutions; George Town; On-site; MYR 56,000 - 100,000; Full time

Benefits offered by this job

Referral Payment Plan

Job summary

Motorola Solutions Malaysia is seeking a technically skilled Support Engineer to resolve customer issues across second/third line support, with occasional on-site visits. The role emphasizes strong analytical thinking, excellent English communication, and teamwork within an international environment.

You will engage with engineering and field teams, participate in system upgrades, and contribute to knowledge bases while ensuring SLA adherence and ISO27001 compliance.

Qualifications

• Bachelor's Degree in Telecommunications / IT / Relevant Field.
• Fluent English both written and spoken.
• Willing to work permanent day shift roster including weekends/public holidays.
• Strong analytical and problem solving skills.
• Excellent communication skills.
• Attention to detail.
• Diligent and quick to adapt.
• Background in IT systems.
• Experience with Android and mobile OS.
• Ability to work in an international team.

Responsibilities

• Resolve customer issues in a timely manner as part of second/third line support.
• Travel to customer sites may be required to resolve issues not solvable remotely.
• Interface with partners, field support teams, and development engineering.
• Be part of 24x7x365 coverage as part of the Out of Hours solution.
• Develop knowledge of Motorola Solutions Broadband products and architecture.
• Communicate effectively with internal and external customers in English.
• Contribute to knowledge base articles and system upgrades on customer premises.

Skills

Fluent English

Analytical thinking

Problem solving

Excellent communication

Attention to detail

Adaptability

IT systems background

Android/mobile OS

International teamwork

Out-of-hours support

Education

Bachelor's Degree in Telecommunications/IT

Tools

Linux

Windows OS

Docker (Virtualization)

VPN

LAN/WAN

IP routing

Database administration

Job description

Motorola Solutions Malaysia is seeking a technically skilled Support Engineer to resolve customer issues across second/third line support, with occasional on-site visits. The role emphasizes strong analytical thinking, excellent English communication, and teamwork within an international environment.

You will engage with engineering and field teams, participate in system upgrades, and contribute to knowledge bases while ensuring SLA adherence and ISO27001 compliance.