Field Engineer (Customer Service)

Motorola Solutions; Kuala Lumpur; On-site; MYR 36,000 - 60,000; Full time

Job summary

Motorola Solutions Malaysia is seeking a fresh graduate to join our Services team. You will assist field engineers, provide remote and on-site support for deployed systems, and collaborate with service teams and vendors to ensure reliable operation.

You will gain exposure to advanced command & control solutions, cloud computing, AI and ML concepts, and participate in incident response, root-cause analysis, and process optimization while developing your technical and customer-facing skills.

Qualifications

• Recent graduates in Engineering, Computer Science, IT or related fields.
• Internship or project experience in Public Safety, data analytics, automation, cybersecurity, NOC/SOC, customer support, maintenance.
• Strong troubleshooting and collaboration across groups and teams.
• ITIL awareness and knowledge in Cybersecurity.

Responsibilities

• Support field engineers with remote and on-site assistance; work with service teams and vendors.
• Handle incident response and perform root-cause analysis.
• Develop value-added services and optimize processes using automation and data analytics.
• Train and grow into leading the role independently.

Skills

Data analytics

Automation

Cybersecurity

NOC & SOC

Customer support

Life cycle management

Education

Engineering

Computer Science

Information Technology

Job description

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

Given the recent advancement in IT and communications technologies, Public Safety Agencies are demanding Advanced Command & Control Center software solutions built around Cloud Computing, AI and Machine Learning (ML). Motorola Solutions is therefore expanding our Services team which will provide field engineering services to our APAC customers. Our intention is to develop the graduate engineer into a customer service engineer. We will invest in the required and applicable technology and service management training and certifications during the graduates career with MSI. You will be involved with and support the design and implementation of management, service and maintenance solutions for our customer networks, with goal towards eventually leading and managing this role independently.

Job Description

Primarily supporting the Field Engineer to provide remote and on-site support for our deployed systems, working with our service teams and vendors. On-site support and out of hours work will be required. Support incident response and advanced root cause analysis Create value added services and process optimisation by utilising automation, data analytics and best practices Work directly with our customers to resolve issues, be the advocate and voice of the customer In addition we will also train and expose the graduate hire to our core systems and devices, in order to develop the relevant expertise with the solutions we provide.

Basic Requirements

• Graduate in Degree in Engineering, Computer Science, Information Technology or equivalent discipline
• Graduates with internship and/or project experience, strong interest and passion for the following would be preferred: Public Safety and Mission Critical operations, Data analytics, Automation, Cybersecurity, NOC & SOC, Customer Support, Maintenance and Life Cycle Management
• Strong troubleshooting knowledge on network
• Proven strong interpersonal and collaborative skills and be able to work and coordinate across various groups and functional teams
• Excellent written and verbal communication listening, negotiation and presentation skills and problem solving skills
• Have ITIL awareness and knowledge in Cybersecurity
• Ability to integrate AI into everyday activities
• Fresh graduates are encouraged to apply

Must be Malaysia Citizen

Travel Requirements None

Relocation Provided None

Position Type New Grad

Referral Payment Plan No EEO Statement

Motorola Solutions is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world.

MOTOROLA SOLUTIONS OVERVIEW

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Learn more at www.motorolasolutions.com.