Field Engineer (Customer Service)

Motorola Solutions Malaysia Sdn Bhd; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

Motorola Solutions Malaysia Sdn Bhd is seeking a fresh graduate for a New Grad position in Public Safety IT. You will support field engineers with remote and on-site tasks, engage with customers to resolve issues, and participate in training to gain expertise in our core systems and devices.

The role requires a degree in Engineering, CS or IT, with an interest in data analytics, automation, cybersecurity, NOC/SOC, and life cycle management. On-site work and after-hours support may be required.

Qualifications

• Graduate-level candidate with engineering, CS or IT degree
• Internships/projects in relevant areas preferred
• Strong troubleshooting knowledge on networks and IT environments
• Excellent written and verbal communication and presentation skills
• Willingness to learn ITIL concepts and cybersecurity basics

Responsibilities

• Provide remote and on-site support for deployed systems
• Assist field engineer and service teams; travel as needed
• Respond to incidents and perform root-cause analysis
• Utilize data analytics and automation to improve processes
• Engage with customers to understand issues and advocate for them
• Training to develop core system and device expertise

Skills

Network troubleshooting

Team collaboration

Communication skills

Problem solving

ITIL awareness

Cybersecurity awareness

AI integration

Education

Bachelor's degree in Engineering/CS/IT

Job description

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

Given the recent advancement in IT and communications technologies, Public Safety Agencies are demanding Advanced Command & Control Center software solutions built around Cloud Computing, AI and Machine Learning (ML). Motorola Solutions is therefore expanding our Services team which will provide field engineering services to our APAC customers. Our intention is to develop the graduate engineer into a customer service engineer. We will invest in the required and applicable technology and service management training and certifications during the graduates career with MSI. You will be involved with and support the design and implementation of management, service and maintenance solutions for our customer networks, with goal towards eventually leading and managing this role independently.

Job Description

• Primarily supporting the Field Engineer to provide remote and on-site support for our deployed systems, working with our service teams and vendors.
• On-site support and out of hours work will be required.
• Support incident response and advanced root cause analysis
• Create value added services and process optimisation by utilising automation, data analytics and best practices
• Work directly with our customers to resolve issues, be the advocate and voice of the customer
• In addition we will also train and expose the graduate hire to our core systems and devices, in order to develop the relevant expertise with the solutions we provide.

Basic Requirements

• Graduate in Degree in Engineering, Computer Science, Information Technology or equivalent discipline
• Graduates with internship and/or project experience, strong interest and passion for the following would be preferred: Public Safety and Mission Critical operations, Data analytics, Automation, Cybersecurity, NOC & SOC, Customer Support, Maintenance and Life Cycle Management
• Strong troubleshooting knowledge on network
• Proven strong interpersonal and collaborative skills and be able to work and coordinate across various groups and functional teams
• Excellent written and verbal communication listening, negotiation and presentation skills and problem solving skills
• Have ITIL awareness and knowledge in Cybersecurity
• Ability to integrate AI into everyday activities
• Fresh graduates are encouraged to apply
• Must be Malaysia Citizen

Travel Requirements

None

Relocation Provided

None

Position Type

New Grad

Referral Payment Plan

No

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.