F&B Retail Ops Leader — Multi-Outlet Growth

DKSH Management Ltd.; Petaling Jaya; On-site; MYR 120,000 - 180,000; Full time

Job summary

DKSH is seeking an Area Manager Retail Operations in Petaling Jaya to drive sales and operational excellence across a portfolio of F&B retail outlets. You will lead teams, ensure service standards, and maintain product quality and compliance with SOPs.

You will oversee inventory, training, recruitment, and labor planning to meet peak demand while controlling costs. Strong English communication and leadership are essential to succeed in a dynamic market.

Qualifications

• Minimum Diploma or Degree in Business or a related discipline.
• Minimum 2 years of working experience as an Area Manager in the F&B retail chain industry.
• Excellent interpersonal skills with strong analytical capabilities.
• Strong written and verbal communication and presentation skills with demonstrated fluency in English.
• Self-motivated with a results-oriented approach and the ability to lead teams and deliver targets.
• Sound knowledge of the industry, market, and customer landscape.

Responsibilities

• Drive sales and operational excellence across a portfolio of F&B retail outlets, leading teams and ensuring service, product quality and compliance.
• Supervise outlet PIC performance to ensure SOPs and benchmarks are met.
• Monitor outlet costs, including labour and cash audits for financial accountability.
• Ensure outlets achieve strong KPI results and SOP compliance.
• Oversee inventory management, stock counts, ordering, and wastage control.
• Lead recruitment and manpower planning to meet operational demands during peak periods.
• Ensure HR compliance on labour laws and handle complaints promptly.
• Ensure products meet SOPs and hygiene/food safety standards at all times.
• Plan and facilitate training programs and service improvements.
• Drive advertising and promotions and report effectiveness to management.
• Cascade KPIs to PICs and teams and drive performance reviews.
• Develop Retail and Outlet Operations teams consistent with company standards.

Skills

Interpersonal skills

Analytical

English fluency

Leadership

Communication & presentation

Education

Diploma or Degree in Business or related

Job description

DKSH is seeking an Area Manager Retail Operations in Petaling Jaya to drive sales and operational excellence across a portfolio of F&B retail outlets. You will lead teams, ensure service standards, and maintain product quality and compliance with SOPs.

You will oversee inventory, training, recruitment, and labor planning to meet peak demand while controlling costs. Strong English communication and leadership are essential to succeed in a dynamic market.