Regional F&B Retail Operations Leader

DKSH Malaysia Sdn Bhd; Selangor; On-site; MYR 89,000 - 156,000; Full time

Job summary

DKSH Malaysia Sdn Bhd invites an Area Manager to drive sales performance and operational excellence across a portfolio of F&B retail outlets in Malaysia. You will lead multiple outlet teams, ensure SOP compliance, maintain high service and product quality, and deliver sustainable growth through strategic execution.

The role emphasizes strong leadership, people development, and effective cost control, with responsibilities spanning inventory management, recruitment, training, and customer issue

Qualifications

• Minimum Diploma or Degree in Business or a related discipline.
• Minimum 2 years of experience as Area Manager in the F&B retail chain industry.
• Excellent interpersonal and communication skills, with strong presentation abilities.
• Fluency in English with strong written and verbal communication.
• Ability to lead teams, deliver targets, and travel as required.

Responsibilities

• Drive sales-generating activities across assigned outlets to achieve and exceed sales targets.
• Supervise outlet PIC performance to ensure SOP compliance and benchmarks.
• Monitor and control outlet operating costs, including labour costs.
• Ensure outlets achieve strong OEA results through high standards.
• Oversee inventory management, stock counts, ordering, usage and wastage control.
• Lead outlet recruitment, staff placement, and manpower planning.
• Manage HR compliance and labour-law adherence.
• Ensure products prepared per SOPs and hygiene standards.
• Plan and facilitate training programmes for service improvement.
• Address and resolve customer complaints promptly.
• Oversee advertising/promotional activities and report progress.
• Cascade KPIs to PICs and teams; performance reviews.
• Lead and develop Retail/Outlet Operations teams in line with standards.
• Administrative duties including outlet setup, promotions, pest control.

Skills

Team leadership

People management

Analytical skills

English fluency

Education

Diploma or Degree in Business or related discipline

Job description

DKSH Malaysia Sdn Bhd invites an Area Manager to drive sales performance and operational excellence across a portfolio of F&B retail outlets in Malaysia. You will lead multiple outlet teams, ensure SOP compliance, maintain high service and product quality, and deliver sustainable growth through strategic execution.

The role emphasizes strong leadership, people development, and effective cost control, with responsibilities spanning inventory management, recruitment, training, and customer issue